General
Risk Management 1
Risk Management 2
Confidentiality/ Mandated Reporting
Employee Wellness
Communication and Crisis Mgt
100
What does it mean to be a non-profit? (3 main concepts)
Money is invested back into the organization
Tax exempt
Collective mission
100
Health and Safety: What are three (out of many) universal precautions that the agency provides in order to control infection?
Bleach-based cleaners, disposable gloves, anti-bacterial soap, masks
100
Boundaries: To maintain professional boundaries, what activity should an employee never engage in?
Sexual or dating relationships, emailing from a personal email account (not mopsohio.com), engage in social media relationship with clients, texting from a personal cell phone
100
Who are mandated reporters at the organization?
All staff
100
What is an EAP and where can you find the agency’s contact information for EAP?
Employee Assistance Program, Sharepoint, HR Person
100
Where can you find any recent important agency news?
Weekly Updates
200
Who governs and manages the organization?
Board of Directors
200
Emergency Procedures: What should you do in the event of a real or simulated medical emergency?
Call 911, remove all clients and employees, notify the emergency contact
200
Cyber Security: True or False, it is okay to keep track of your passwords, use electronic Sticky Notes or Excel document to keep track of your passwords since it is secure on your computer.
False
200
What does PHI stand for and give one example of PHI?
Protected Health Information
200
Who can utilize our EAP?
All staff regardless of worked hours, family members
200
What email address should be included to ensure an email gets attached to a client’s record?
Scanning@mopsohio.com
300
Did the agency experience a profit or loss in the last year?
Loss
300
Health and Safety: Regardless of vaccination status, employees are required to wear these at all times when in presence of others?
Facial Masks
300
Evacuation Procedures: In case of a fire, what should you take when exiting the building?
Flashlight or cellphone flashlight
300
When sending an email to an external individual (not a client) what must you include in the body of the email?
ENCRYPT! And No PHI in subject line of the email
300
Name three symptoms you should do a self-screening before coming to the office?
Cough, shortness of breath, respiratory symptoms, chills, fever, muscle pain, sore throat, loss of smell or taste, headache, GI issues
300
What is the deciding factor to determine when you should send an email vs. a teams chat? (3 concepts)
- Email: does it take more than 3 minutes to complete, others included, included client information that needs to be in the record
- Teams: instant, informal, less than 3 minutes to respond, team interaction
400
What is the agency’s plan for the future regarding service locations?
Maintain hybrid, expanding telehealth services beyond 4 physical locations and increase office based care.
400
Incident Reporting: What steps are taken when reporting an MUI?
Complete the MUI form immediately, no more than 24 hours after the incident, Consult with an available supervisor, Email the form to incidentreporting@mopsohio.com
400
Incident Reporting: What does MUI stand for and give two examples of an MUI?
Major Unusual Incident, Examples: Calling 911 for any reason, COVID reporting. Death of a Client
400
There are four major populations that are covered under mandated reporting, what are they?
Animal, Children (under 18), Elderly, involved with DD board
400
Name one intervention to create an ergonomic work space
400
What should you do when a client states that they are a threat to themselves or others?
Stay calm, assess for safety, ask if they are alone, direct them to the nearest emergency department or ask if they would like you to call 911, consult, document
500
Without looking at our website, name one board member?
Aaron Fields, Board Chairperson
Temple Custer-Gagni
Kelly Iacuzzo
Cindi West
Melissa Newman
Andrea Tipping
500
Reducing physical risks: According to the Risk Management procedures, when should outlet covers be used?
Covering all open wall outlets not in use
500
Unsafe Environmental Factors: Name an item not allowed
Candles
Extension cords
Paper hanging from the wall not in a corkboard/frame
Space heater plugged in at all times
Candle warmers
Items hanging from the ceiling
500
Name three sources where you would find more information about the agency’s procedures with confidentiality and mandated report?
Incident Reporting, Privacy Notice, Client Guidelines, Records Control
500
Name one thing you can do in a telecommuting environment to reduce work stress?
FREE CHOICE
500
When confronted with a physical workplace violence situation, what should you do?
Call 911, Remain Calm, Seek Help, Document
600
Name one intervention that you and your team can do increase production
BONUS QUESTION
600
Essential Services: What does the agency do to maintain essential services during emergencies?
Consider relocating servers, client records, Seek support from the local ADAMH board for assistance, Maintain client care from another location or telehealth services
600
Emergency Procedure: What should happen when there is an order for shelter-in-place?
Navigate to interior rooms if possible, Close the agency immediately including not letting clients or employees leave the building, Lock all exterior doors, close blinds and vents.
600
What is the difference between Confidentiality and HIPAA?
HIPAA specific rules related transmission through technology
Confidentiality larger concept
600
What is the number one way to decrease burnout?
Connection
600
To avoid passive aggressive communication, what is one way to improve digital body language noted in a recent Weekly Update?
I’m following up on the below, In case it’s helpful, I thought I’d check on this, How about we try doing?