Events
This group puts together the budget for the organization for the following year.
What is Financial Planning & Analysis?
This is the second most critical phase in the project lifecycle.
What is the Planning phase?
(PMO)
"OCI" is the abbreviated name for this office.
What is the Office of Continuous Improvement?
This activity provides up to date projections.
What is Forecasting?
(FP&A)
The OCI team consists of this many advisors.
What is four advisors?
The business analyst determines who is needed to participate in requirements gathering using this.
What is a stakeholder analysis?
An OCI design challenge consists of this many phases.
What is six phases?
This "Resource Center" was established in 2017.
What is the Business Analyst Resource Center?
This experience helps us to see every interaction a customer experiences.
What is a customer journey map?
(CX)
This is an acronym for Project Management Body of Knowledge, as defined by the Project Management Institute.
What is PMBOK?
(PMO)
In a survey, this type of question enables State Fund to contact the customer if requested.
What is a closed loop question?
(CX)
This event allows for a department to perform rapid ideation around a pain point in an attempt to identify a potential solution.
What is an Ideation Workshop?
(IDC)
This team was created in 2019 and it's purpose is to "To encourage ideation, innovate with transparency, and disrupt the "business as usual" mentality."
What is the Innovation Design Center?
The activity where the project team discusses what went well and what opportunities exist to improve future projects.
What is a lessons learned meeting/report?
(PMO)
The virtual campus Virbela was discovered by this team.
What is the innovation Design Center?
This event is a three to five day rapid process improvement technique aimed at streamlining a core work process.
What is a Kaizen Event? (OCI)
The Innovation Design Center takes interview notes and research to determine an actionable problem statement in this phase.
What is the Define phase?
This team provides analytical perspectives to important strategic decisions.
What is Financial Planning and Analysis?
This type of meeting enables customers and developers to quickly come to an agreement on a projects scope, objectives, and specifications of a project.
What is a Joint Application Development, or JAD session?
(BARC)
Eighty percent of customers will stop doing business with a company and move to a competitor after more than one of these things.
What is a bad customer experience?
This annual event helps State Fund better understand our customers' needs.
What is the Voice of the Customer survey (annual survey)?
This important document is created by a business analyst.
What is a Business Requirement Document, or BRD?
This team was established in 2015 to assist with the purpose to "Foster innovative, continuous organizational improvements and their successful adoption through our leadership, services, and educational programs."
What is the Enterprise Project Management Office?
This activity is "An interactive, virtual workshop where participants tackle a realistic challenge while applying the six phases of Design Thinking."
What is an Experience by Design workshop?
(OCI)
Projects over this many combined hours of development and QA testing require a business analyst to be assigned.
What is 200 hours?
(BARC)