KPI's
Measures the average time to answer a call
What is Average Speed Answer/ASA
Announced in December 2020
What is Hard Rock Digital
Channels used to contact players
What are Email, phone, SMS
Focuses on what can be done immediately
What is confidence
Superbowl LV MVP
Who is Tom Brady
Measures ability to resolve customer issues on first contact
What is First Call Resolution
Where Hard Rock was founded
London, UK
Is not an acceptable withdrawal method
What is credit card
Uses a communication style the caller can relate to
What is Emotional Intelligence
City that will host Superbowl LVI
What is Los Angeles
From answer to disconnect
What is Average Handle Time/AHT
Year Seminole Acquired HRI
What is 2007
Players will not be able to edit themselves
What are personal details
Explores any misunderstandings after recap to avoid a repeat call
What is Recapping and Recommendations
Current odds favorites to win World Series
Who are the LA Dodgers
Time spent after caller has hung up before being available again
What is After Call Work/ACW
Year in which U.S. Congress passes the Indian Reorganization Act
What is 1934
Limits time spent on site/app
What are session limits
Does not transfer inappropriately
What is Call Management
Number of NHL franchises
What are 32
Two key components of SLA
What are services and management
Currently Seminoles speak one or both of these languages
What are Maskókî and Mikisúkî
The shortest timeout
What is 15 minutes
Teaches the player something new to be used in place of another interaction
What is Relevant Education
The 2026 World Cup will expand to this many teams.
What is 48