NewAge DCs
Which DC does email jhancock@traffictech.com belong to?
102 - Mississauga
What does order status Open/Sent mean?
Open/Sent - Warehouse is preparing the order for shipping. Allow up to 5 business days for the warehouse to ship the order
Which field would you modify to assign the case to a queue?
Case Owner
What form do we need to send to the customer if they are picking up their order?
Waiver form
Who would we include in an email when requesting a destuff for a One-Time?
Inventory & DC
What color are the fields in your Sales Order window when you are in search mode?
Yellow
What should be included in the email when submitting a credit to Costco?
- PO# and NAP#
- Customer name, address and phone #
- Credit amount and reason for credit
Name the macro we use when issue an OT for a customer due to damages.
Replacement Sent macro
What is our target for Unique Interactions per day?
40
Which DCs are owned and operated by NewAge?
215 & 217
Name the UDF fields that must be completed when processing a credit.
Credit By User, Credit Amount & Credit Date by CS
How many days do SNAP customers have to return their order?
120 days from the date the order has been delivered.
What status does the case change to after replying to the case?
Pending
Name the 3rd Party company we contract to assist us in our peak season on calls.
Livexchange
Name the city for DC 204 & DC 209
Seattle & Charlotte
How can we see the history of changes made on a Sales order?
Tools & Change Log
Complete the Name of this Retailer: _o_ _ _ _ po _
Home Depot
Retention is also known as _________ in Salesforce
Resolutions
What our Global Hr Manager's Name?
Salha Moloo
Provide all the DC codes for our US & CA warehouses
101, 102, 204, 205, 207, 209, 215, 216, 217
Which menu option would we choose in Sales - A/R to search with a tracking#?
A/R Invoice
We are not permitted to offer credits for this Costco product line.
Home Bar
What are the two priority levels in Salesforce?
Urgent & Regular
How many queues do we have on Talkdesk. Name them all.
6 - Customer Service, Sales, Installation, Returns, Retention & Escalations