Device Programs
The 4 qualifications for a trade in device
Screen & Lcd damage, liquid damage, find my iPhone/ anti-theft feature off, Device powers
the complete 4G LTE connected car solution offered by a wireless provider.
SyncUP drive
C2>Devices>SyncUP> SyncUP Drive
Heavy data users, the small minority of customers who use more than a ton of data in a month
Data prioritization
"Sure I can help with that, put me on speakerphone and open the T-Mobile app. I'm about to save you $10 bucks and a whole lotta time!", instead of "No problem, would you like me to show you how to do it on your own?"
What is setting up a Payment arrangement/ Paying a bill
if e-Signature authorizations have not been completed T-Mobile sends an email within how many hours from there order date
What is 24 and 48 hours from their order date
C2>Device Programs >E-signatures
It is completely normal for a phone to feel hot at times, Any part of the phone that uses power also creates some heat…what are the 3 primary causes:
Battery, Processor, & Screen
C2>Devices>Troubleshooting> Hot or Overheating device
In locations in the U.S. where we do not yet have network coverage, we currently partner with other networks.
What is domestic data roaming
the estimated time frame for “Out of Stock” equipment?
It does not have a fulfillment date and future availability cannot be guaranteed?
C2> Device programs> Pre-order & backorder support
It creates a T-Mobile 3G/4G and 4G LTE signal to create better indoor coverage, more dependable voice calls, and consistent data speeds.
What is Cellspot C2>Devices>Coverage Devices>4G LTE Cellspot
Can be added effective immediately or future-dated to start up to 30 days in advance and are automatically removed once the data bucket or time period is complete
What is a data pass
What 2 credit class under 90 days of tenure must go instore to upgrade?
Q and T with less than 90 days tenure.
C2>Device Programs>Upgrade orders: care
Built into the device and cannot be removed or replaced. If the manufacturer allows it, they may also support multiple profiles
What is eSIM
C2>Devices>SIM Cards?eSIM
Customers activating new lines with using a non-VOLTE or non-LTE capable devices, will experience degraded connectivity or no signal, but they will be able to call 911 in the event of an emergency as of June 16, 2021
LTE/VoLTE Requirement For New Activations