Device Programs
Devices
Network
Account
MISC.
100

The 4 qualifications for a trade in device

Screen & Lcd damage, liquid damage, find my iPhone/ anti-theft feature off, Device powers

100

the complete 4G LTE connected car solution offered by a wireless provider

Sync UP drive


 C2>Devices>Sync UP> Sync UP Drive

100

Heavy data users, the small minority of customers who use more than a ton of data in a month

Data prioritization

100

the late payment grace period for Illinois 

3 days 


C2>Accounts>Collections & Past Due>Late Fees>Late fee & grace period by state

100

"Sure I can help with that, put me on speakerphone and open the T-Mobile app. I'm about to save you $10 bucks and a whole lotta time!", instead of "No problem, would you like me to show you how to do it on your own?

Payment Arrangement / Making a Payment 

200

if e-Signature authorizations have not been completed T-Mobile sends an email within how many hours from there order date

24 and 48 hours from their order date


 C2>Device Programs >E-signatures

200

Quickly and accurately track up to ten different lines

Family Where 

C2>Devices>T-Mobile supported applications>

200

In locations in the U.S. where we do not yet have network coverage, we currently partner with other networks

domestic data roaming

200

Account that are ____ days past due aren't eligible for a collection hold unless there is a T-Mobile error that caused the excessive past due delinquency  

120+ days 


C2>Accounts>Collections & Past Due> Collection Holds 

200

get up to $800 off your next iPhone every two years when you trade in

Forever Upgrade

300

The estimated time frame for “Out of Stock” equipment

It does not have a fulfillment date and future availability cannot be guaranteed

C2> Device programs> Pre-order & backorder support

300

It is discontinued and not available to order but Tech Experts can still process exchanges for customers who have the device today 

Signal booster

C2>Devices>Coverage Devices>Signal booster setup & help

300

Can be added effective immediately or future-dated to start up to 30 days in advance and are automatically removed once the data bucket or time period is complete

data pass

300

MRC is billed and due after the bill cycle is closed

Bill Arrears 

C2>Accounts>Billing>Bill Current billing

300

Should be done at the end of every call 

NPS CLOSE! - REMEMBER THIS LIKE YOU REMEMBER TO EAT EVERYDAY! 

400

What 2 credit class under 90 days of tenure must go instore to upgrade

Q and T with less than 90 days tenure 


C2>Device Programs>Upgrade orders: care

400

It is completely normal for a phone to feel hot at times, Any part of the phone that uses power also creates some heat…what are the 3 primary causes

Battery, Processor, & Screen

 C2>Devices>Troubleshooting> Hot or Overheating device

400

Customers activating new lines with using a non-VOLTE or non-LTE capable devices, will experience degraded connectivity or no signal, but they will be able to call 911 in the event of an emergency as of June 16, 2021

 LTE/VoLTE Requirement For New Activations

400

General dispute period from the date the customer received the bill 

60 days 

C2>Accounts>Billing>Credit & adjustment support> Applying credits & adjustments

400

The T-Mobile color we love! 

Magenta 

500

Replacements can only be processed In-Store for this ACCESSORY! 

Screen protector replacement! 

C2>Device Programs>Device Protection> Screen 

protector replacement: Protection<360>

500

 the screen size for the I phone 13 pro max

6.7-inch all-screen OLED display 

C2>Devices>Apple>I phone 13Pro Max

500

You should not provide to much detail about an outage because it can spread...

 misunderstanding and misinformation. 

C2>Devices>Network>Network outage advisements

500

Name 3 Restrictions to balance transfer 

Write-off accounts, Prepaid to postpaid or postpaid to prepaid, & Accelerated EIP balances 

500

You can call BRP for a AU to verify the account 

false

c2>accounts>Call handling> outbound calls