CS on the screen
She played the Target Lady on Saturday Night Live.
Who is Kristin Wiig?
The very first 1-800 (toll free) number was introduced in this decade.
What is the 1960s? (1967)
This adverb describes how you should listen.
What is actively?
Progressive's customer service strategy contains these 3 words.
What is easy, cared, and confident.
The first Flo commercial aired this year.
What is 2008?
The main characters in Office Space worked for this company.
What is Initech?
This company issued the first discount coupon in 1887.
What is Coca-Cola?
You should do this like you would for a friend of family member.
What is advocate?
The most tags you can have on 1 document.
What is 15?
The 3 ways you can buy a Progressive policy.
What is agent, online, or telephone.
What is Black Panther?
Congress proclaimed Customer Service Week a nationally recognized event in this decade.
What are the 1990s? (1992)
What you should respond with.
What is urgency?
Customers have this long to upload content before the content submission invitation expires.
What is 2 weeks?
Progressive became the first insurer to give consumers the ability to buy (not just quote) an auto policy in real time online in this year.
What is 1997?
The Office took place in this city.
What is Scranton, PA?
Call center outsourcing was first considered a formal customer service strategy in this decade.
What are the 1980s? (1989)
You need to explain this to the customer so they know what to expect.
What is the process?
This company had to change its "no questions asked" return policy in 2017 to only allow returns on items purchased within one year.
What is L.L.Bean?
The actress that plays Flo.
Who is Stephanie Courtney?
He was Central Perk's customer service rep/barista/ waiter next to Rachel on Friends.
Who is Gunther?
The first money back guarantee was made in this decade by JR Watkins.
What are the 1860s? (1868)
Keep your customer up to date and honor these.
What are commitments?
This product has the most responsive Twitter account according to a world record.
What is Xbox?
This is the 50th (last) state that Progressive offered insurance in.
What is Massachusetts?