BSP
Person who engages with visitors with a smile and by standing to greet them in a warm and welcoming way
Who is the LM?
3 main places to go for MDT troubleshooting
What are the MDT Champion Jabber, MDT Wiki, and Training Modules?
Treat members equitably, with care and respect
What is Act in the Member's Best Interest?
The 2 orgs available to donate to for the Community Giving Campaign
What are the United Way and Comm. Shares of Wisc?
True or False: Pumpkins are a Vegetable
Providing service in a thoughtful and proactive manner, collaborating to meet customer needs, solve problems, and implement effective solutions.
What is We Place Member Service Above All Else?
How to instant print a Credit Card
What is CARD (outside of member session)?
Treat others with dignity, pursuing equity for all and making the most of each person’s talents, identities, goals, perspectives, and experiences
What is Respect People?
True or False: Members are able to refinance internal CC/RLOC balances with our current personal loan promotion
What is True?
This city held the first ever Oktoberfest
Where is Munich, Germany? (1810)
These are the 4 R's
What are Relationship, Risk, Reasonable and Resources?
The person's account who we cash an On-Us check off of
Who is the payer/check writer?
Work collaboratively and cooperatively to achieve common goals and celebrate collective successes.
The reason why some tree leaves turn red or purple in the fall, instead of the normal orange and yellow.
What is sugar is trapped in the leaves?
Build rapport with a purpose, Uncover needs, Recommend solutions, Deliver and follow-up
What is MFL?
If depositing multiple checks and there is a difference between the deposit slip total and scanned total, this is how to troubleshoot the transaction.
Embrace innovation and change as a means of renewal and continuous improvement
What is Deliver Quality?
These are the 3 eligibility requirements for our current HELOC Promotion
What are:
1. New HELOCs only (no refi's)
2. Open checking account with UWCU
3. Advance $20K at funding
This country is where Halloween originated
Where is Ireland?
Halloween originates from a Celtic festival celebrating the new year on November 1. Traditions were to light bon fires and wear costumes to ward off ghosts.
Greet every member in a timely manner, Shift our attention away from our computer when a member is approaching, Make eye-contact and greet as member approaches (not once they’re already there)
What is Professionalism?
The 5 required points of negotiation for checks
What are...
Payee, Amount, Date, Payer signature, Payee endorsement on back
Mentor each other by sharing knowledge, perspectives, and experience.
What is Foster Continuous Learning?
Our current auto loan promotion gives members ____________ for ___ days, and the 2 requirements to qualify for the promotion are ________________ .
No payments or interest, 90 days
Must be a loan from another lender, minimum loan amount of $7,500
This US state holds the Guinness Word Record for largest corn maze in the world
What is California?
In Dixon, California, Cool Patch Pumpkin holds the Guinness World Record for the largest corn maze in the world at 60 acres. It’s common for people to call 911 because they can’t find their way out.