ICSE/Offer Manager
What is an alternate offer?
An offer where the carrier does not meet one or more of the requirements
At what point in the day should you go update your shipments?
First thing in the morning, before your lunch break, and again about an hour before you leave. Also periodically throughout the day as needed.
What button do you click after you cover a load to enter the driver information.
Do we take the initial offer from carriers to our supervisors/leads/managers for approval?
No, always counter offer, never take the first offer to Leadership for approval
Is your phone currently set to the correct phone status?
Check
In ICSE, show us how to disposition a shipment and add additional equipment.
Show us on a Lead's computer
Starting tomorrow, what is your time on call goal for a full day OTJ?
3+ hours
What's one thing we should always send before letting the dispatcher off the phone to call the driver for the enhanced dispatch?
Test email to verify we have the correct email for the rate con.
How long do you keep a carrier on the phone when trying to get a rate reviewed?
As long as it takes
How do you properly transfer a phone call?
Place the person on hold, hit the transfer button, consult while the person is on hold, bring both people on the line to introduce each other, hit "transfer".
What is the most important part of entering equipment in ICSE?
Hitting the BIG BLUE
add equipment button
What do you do if you see a reefer load with "0 degrees" for the temperature?
Check with the Account Manager and see if that is correct and if so, add a note.
What are the things you confirm with the driver during Enhanced Dispatch process?
-Load Details and Requirements
-Truck/Trailer number
-Pre-Transit info
-Electronic Tracking (Macropoint)
-Company Name/MC on side of truck
Name 3 positive attributes for selling a load.
FCFS, Light Load, Palletized, 2 hours Load/Unload, Ready Now, Good Destination
What does ICSE stand for?
Integrated Capacity Sourcing Engine
In Offer Manager, how do you know who entered an offer?
If it's a G-username, search it in Teams
otherwise, it is a rate entered from a Carrier
Where can you find the "UN number" on a haz-mat load? Also, what does UN and NA stand for?
Click the + on the freight description and you should be able to see the UN number.
United Nations / North America
How do you dispatch a FSMA required load? (Food safety)
Send the 4 questions to the carrier, send their response to carrier support.
What does CPG stand for, and what level do you start negotiations at?
Carrier Payable/Pricing Guidance
and
Expert
Where do you see the system's estimated transit times and how many miles can the driver typically drive in a 24 hour period?
In the quote on the top left right next to the "Equipment" you'll be able to see the "transit days/hours" as well as the "transit hours".
700 miles in a 24 hour period.
What's one way of knowing your offer was accepted?
Your offer will have "Accepted" in green letters or you can check the bottom left corner of the quote and your carrier's info will be there after you click "refresh".
COMPUTER WALKTHROUGH: Show us where you would vet a carrier to see how many loads they've ran in past 12 months
Live Services: Dispatch details
or
VIP
COMPUTER WALKTHROUGH: Show/walk us through the steps to cancelling and reposting a load?
Show on a Lead's computer.
COMPUTER WALKTHROUGH: Show us where to find what region/vertical the load belongs to, and where would you find which Lead/Supervisor/Manager to send the rate to for review?
Offer Manager, very top. Then reference your Carrier Sales region map
Name our Core Values?
Creativity
Integrity
Collaboration
Growth
Excellence
Wellness