Enter Title

Stop payments

100

What type of transactions can we place a stop payment for? 

What is the  fee for a Stop Payment? 

•Checks and ACH

Chase charges a $30.00 stop payment fee for each stop payment with  rep Online or  Automated Phone Stop Payment $25.00

200

Can  we Place  Stop  Payments on  debit card  Transactions? What are the  Cm Options?

Stop payments can not be placed on debit cards!

We can  close a debit card and reissue with new number to stop recurring debit card transaction

Customer can contact merchant to cancel transaction

300

What would  we need  to process an Ach stop payment? 

1.ACH amount

2.Merchant name

very  important*

3. Make sure to read your stop payment disclosure verbatim    

400

What would  we need  to process a Check stop payment?

1.Check # 

 2.Name and amount on check

3.Make sure to read your stop payment disclosure verbatim 

500

Can a Stop Payment be  Altered?  

Stop payment can't be changed

If changes need to be made to existing stop payment:

Delete existing stop payment

Place new stop payment

Stop payment may be deleted at any time

Posting order

100

How  many  times a day  is the account reviewed when  determining  if  a  charge  on  an  account  will  cause  account  to  be  overdrawn?

We look  at your Account  only  once  each  business days  

200

What would post first, a credit or a atm debit?

We  first add  your  Deposits to  your account 

300

True or False: Posting may be delayed by Federal Reserve holidays.

Federal Reserve holidays may impact / delay posting date of transactions; transactions will remain pending during Federal Holiday

impact / delay posting date of transactions; transactions will remain pending during Federal Holiday

400

What does Nevada do  different  with  Posting  order?

Nothing as of now they adhere to same posting order as the other states

500

what is the correct posting order?

1st: Credits

2nd: Debits

____________

• Debit Reversals (e.g. merchant debit reversals, posting corrections)
  • These are credits to customer account; post highest to lowest dollar amount
• Credit Reversals (e.g. posting corrections, returned deposited items)
  • These are debits to customer account; post highest to lowest dollar amount
• Credits / Deposits (e.g. account transfer credits, ACH deposits, customer deposits, interest credits)
  • Post highest to lowest dollar amount
• Time Stamped Customer Debits (e.g. account transfer debits, ACH transactions, ATM debits, checks, debit card debits, teller processed checks, online Bill Pays, Zelle, teller debits, wire debits):
  • Post earliest to latest; all time stamps in Eastern time
  • There are some instances where time of transaction is unavailable; therefore, it will post at end of day. This will happen when:
    • We are unable to show transaction as pending

      – OR –

    • We don't receive authorization request from merchant, but transaction is presented for payment
• Batch Debits (e.g. transactions that depend on other items posting first, Overdraft Protection transfers, transfers to maintain target balances in other accounts)
  • Post highest to lowest dollar amount
• Batch Fees (e.g. ATM fees, debit card annual fees, NSF / OD fees, stop payment fees):
  • Post highest to lowest dollar amount
  • Monthly Service Fees, if applicable, will post last regardless of dollar amount

Dcc

100

What is Debit card coverage?

Allows everyday transactions to go through(paid) at Chase’s discretion when customer does not have funds available

200

If overdraft amount is ____________or if ending day balance is greater than $50, a ________ insufficient funds fee will be charged.

greater than $50 

$34

300

Customers  have until what time  to bring the account  to a zero or  positive balance before a fee is assessed 

Have before 11pm EST to bring balance to $0 or positive to avoid fees

400

Can customers cancel Debit Card Coverage and if so how?

Yes   Customers  can cancel Debit card coverage either  online, the Chase mobile app or with a representative if done with representative Disclosures must be read verbatim  

500

Are all accounts eligible for debit card coverage?

No accounts like Chase High School Checking and Secure Banking do not have the option.

ODP

100

How does Overdraft Protection work?

transfers funds in exact increments to cover overdrawn amount of transaction

savings to checking

200

Will ODP cause Savings account to go into negatives? 

No If the funds are not available no funds will move

300

How can Over Draft Protection be added or removed?

online @ chase.com 

The Chase mobile app 

and through a Representative

400

Can we link a business  account to a consumer Account for Overdraft?

 

Consumer accounts can't be linked to a Business account for overdraft protection

500

What happens when a customer is removed from an account they have listed for odp?

When customer is removed from account, if there's no common ownership between account customer was removed from and account providing protection, account providing protection is delinked (ODP deleted)