Tech
Where you enter SMS text conversation for Retail
What is Notes Section
How long you have to respond to a chat
7 minutes
Can choose up to how many SMS leads at once
What is 150
Response when customer says they are retiring
What is "Congratulations on your retirement!"
Command keys to search for a key word in the Clayton Discover Manual (or any word document)
What is entered in the Senior Supervisor field when you receive an inbound call on a Reconnect Phone lead and assign the Home Centers
What is Reconnect-Phone
The status when having feedback with your supervisor
Not Ready - Meeting with Supervisor
On day 2, what is entered in the senior supervisor field
What is your initials-2
First response to customer when receiving and inbound call
The brand of our Clayton Discover backpacks
The North Face
First thing to do when having issues with Vantage/LivePerson/etc.
Clear cache and cookies
Number of "Active" conversations to be at 100% Agent Load
4 conversations
What is included in the Independent's email and the notes section of the lead
What is SMS transcript
What is said to a customer if a preferred date and time is set for an appointment and you cannot reach the Independent Home Center
What is "I have set this preferred date and time, I am unable to reach the Independent Partner, but you will want to confirm that date and time with them before going to that Home Center."
The number of sets of twins in the department
2 (Sarah and Jennifer)
When you leave the phone number and the email and then move to Clean Up
What is moved to Digital Nurturing/Customer preferred to be contacted more than a week later
Where you can find previous webpages the customer visited before starting a chat conversation
Page Navigation widget
How many days from the created date an SMS lead can stay in the queue before being moved to the "Clean up" queue
7 day
When a customer says "do you work with VA loans?"
The winner of the Innovation Think Tank challenge
Adrean
The name of the email template used when sending an email to an Independent Partner
What is New Lead-Independent Partners
When you get a possible troll
Don't automatically assume it's a troll, be polite but stay on topic, let leadership know
After completing an SMS lead, what you should do with the conversation transcript
What a customer asks "Do you work with Vanderbilt?"
What is "Vanderbilt is a lender, and our home centers work with lots of different lenders."
The year Clayton Homes was founded
1956