Dunning Levels +
This is mailed to our customers 23 work days after invoicing
What is Reminder Notice
This color envelope comes in the mail when the 15.00 fee is added
What is the color grey
By dialing this 3 digit number you can get referred to more than 1,600 community services in the Sacramento Area
What is 211?
If a medical equipment customer calls for special arrangements after receiving a 48 hour notice who do
Who is the MedRate Desk?
This program is for customers that uses an oxygen concentrator
What is MedRate?
1.5% of the most recent delinquent invoice (energy charges)where the unpaid balance is what amount or more?
What is $10.00
This group of customers will not be charged any late fees when dunning resumes
What are EAPR?
You will often find this wrapped in the community to deter graffiti
What is a Transformer Box
Customer missed Energy Help call who should we send the customers information to
Who is the Agency Desk?
To qualify for this program you have meet income guidelines
This happens when an account reaches Dunning Level 2
A WDN Letter is mailed
When the 1.5% is charged to a customers account this color envelope is mailed to the customer.
What is the color Green?
SMUD partnered with this team to develop these water safety tips
What is DART (Drowning Accident Rescue Team)
Low income customer calling to see what energy efficient measure we can assist with
Who is Weatherization?
This program is 7.50 each month
What is Home Power
This rating is determined based on internal scoring factors.
Late Payments
Dunning Level
Return Check
What is Credit Worthiness
This fee is calculated on 2 times the highest amount
What is a Commercial deposit?
SMUD began delivering power since this year
What is 1946?
An Smart Meter Opt Out customer is calling for payment arrangements who do you transfer this call to
Who is the Loyalty Team?
This program allows customers to select their bill due
If this Dunning Level is canceled twice within a 5-day period what level is it?
What is Dunning Level 3
This lock is placed on the account when a Rate Investigation is taking place
What is a Dunning Lock
Through this plan we help reduce bird mortality and outages
What is Avian Protection Plan?
A customer is looking to make a special arrangement outside of our business rules but you need approval
Who is our Loyalty Team?
Energy Help has a max payment of
What is $200.00