DENTAL
What are the two dental networks WellCard members have access to?
DenteMax & Aetna
What is the extra WellCard discount amount after insurance is billed?
There is no discounts for services billed to insurance.
Where can a member retrieve their group code if they don't currently have a card?
Their insurance agent or representative who supplied them with the WellCard.
What is the name of our lab vendor?
MyBenefitsLab
What is the network name for MRI & Imaging?
MDSave
How does a member find out the cost for their visit?
Call the contracted providers office directly
What are the two vision networks?
Outlook & VSP
Where does a member find their member ID?
On the front of their WellCard or by contacting their insurance agent.
What 2 items does the member need to bring to the lab?
The receipt from the website and the order from their doctor.
On the WellCard Savings website which tab contains MRI & Imaging?
Medical tab
Where do we search for DenteMax providers to confirm network status using the tax ID?
Other than the WellCard, what does a member with VSP have to bring with them to their appointment?
VSP Savings Pass
What do we recommend members use when creating their username?
Their e-mail address
MyBenefitsLab website
How does a member locate a contracted imaging facility?
On the WellCard Savings website or by contacting MDSave directly.
Which dental network network publishes their fee schedule?
Aetna
Other than the WellCard website, how can an outlook member locate a provider?
Calling Outlook's concierge service
How does a member reset their password?
By clicking the "forgot password" link on the website login screen.
Where do the test results go?
To the member profile on MyBenefitsLab website
When are members expected to pay for their imaging test?
All image testing has to be pre-purchased on the website prior to visiting the facility.
How does a provider become contracted with DenteMax or Aetna
Contact the network the directly
Which network does a patient use if they have both Outlook and VSP attached to their group code?
Which ever one they choose.
Refer them back to their agent to confirm the group id.
On the WellCard Savings website, which tab are labs located under?
Health & Wellness
What is the cost for an MRI?
It depends on the facility.