Returned Records
Upon selecting a record from the RR queue we always
What is, uncheck the returned records box @ the bottom of the record?
We stay in this status while documenting
What is other?
While working group c we make this many attempts before closing at lost to follow up
What is two attempts?
This part of the CRM gets sent back to LBOH daily
When working returned records our call logs always include
What is “New test result from MAVEN, MM/DD/YY”
We only use available as a status right before
We are able to close a case as isolation completed when __
They meet the 3 criteria
- 10 days since symptom onset/positive test date
- No fever within 24 hrs w/o the use of fever reducing medication
- A significant improvement in their overall symptoms
We ask & document this question when a case identifies a NOK
What is, is this person able to speak on your behalf?
If a case has symptoms instead of overwriting individual symptoms in the main case record we add this to records in RR M&S
Add/or update the "symptom onset date" field and set "Symptoms" to yes, if case has symptoms. Add any symptoms that developed after initial outreach into a M&S Object.
We use this function in AWS when we call a record & they prefer to speak with a Spanish CT
What is, quick connects internal language line, if someone on internal is not available we will be routed to external language line
We verify this information before discussing any information from the record
What is name, DOB & mailing address?
This section of the crm needs to be filled out before creating a Risk Info Object
What is exposure source?
We don't add a new LBOH template when working this queue, instead we update the current one
What is, Group A M&S
in A AO we add a template rather than updating the current template
We use the TRS quick connect option when
Use if a case or contact identifies this relay service as their preferred method of communication.
TRS allows people who are deaf or hard of hearing to place calls using a keyboard or other device.
When reaching a case for the first time in group c we will still collect contacts if...
What is, if the contacts would still be in quarantine?
When someone is unable to identify an exposure source we fill out this section of the Risk Info Object
Our focus on these RR calls is..
What is, CONTACT COLLECTION, demographics, home assessment, and exposure information.
These are the steps taken when someone requests the call not be monitored
What is quick connects, live monitoring opt out -> once you hear the hold music merge the calls -> leave the call once the calls are merged -> click clear contact -> an IB call will come in from the record
We take these steps when a contacts end of quarantine date has been extended due to continued exposure
What is, update LBOH notes & set a scheduled call back for the newly updated EOQ release date - call back on that date
What part of the call log gets sent back to LBOH?
Call logs do not get sent back to LBOH!