How To Be #1
We use this on each call to stay on track and be successful.
What is CALL FLOW?
The cost of a stand alone unlimited data plan for a tablet?
What is $20?
These are the two types of Fiber that we offer.
What are ABF (FTTB) and GPON (FTTP)
This is the BYOD Port in credit amount.
What is $150?
The easiest way to handle a change in ownership in Uverse with VOICE.
What is new verbal ToBR process?
What we discuss with every IPBB customer that is on 18m or under that may be a better fit.
AWB
This is the guide to all Promos for Mobility.
What is the MOP?
This is our lead offer to all Fiber green customers.
1G Go Bold $150/mo
This is the name of our best Fiber Pricing. 100M $75 300M $90 1G $150.
What is Go Bold?
These are the types of phones that are compatible with Uverse VOICE.
What is almost analog phones and systems?
We do this for every customer to ensure they have the best speed available.
What is revalidate each address in CRM via AE?
The easiest and most accurate way to quote and email pricing to a customer.
What is BST?
This is the type of order that we place to change from IPBB to GPON
What is a change order (upgrade)?
This is the minimum gift card amount on the WB $500 GC Promo.
What is $250?
This is the tool that you use to help customers with their online account.
What is myATTzone?
What Marcy always says to “stay out of”.
What is the customer’s pockets?
These are the two types of CPE that are used for AWB and Data Advantage Plan.
MiFis and Cradlepoints
This is the type of order we place to change from IPBB to ABF.
What is a move order?
This is the CRU 2 year price for the Galaxy Tab A7 Lite
What is 0.99 2 year?
These are the types of service that we cannot resume. (There are three)
What are FTTN-BP (Bonded Pair), ABF with Voice, and any account with more than 2 VOICE lines (IAD).
We used to focus on Revenue amounts but now we focus on this.
What are WIDGETS?
This is the best type of wireless sale.
Multi line port (Win)
Always ask who they are with an if with a competitor try to WIN to AT&T.
This is the daily team Fiber Widget Goal.
What is 15?
This is the promo for the main VOICE line for new lines and WB.
What is $25/mo and first month free?
These are the types of orders that we cannot expedite.
What are ABF (MGR Only), FTTN-BP (Bonded Pair), and Move orders.