Sanitizing
Table turn period
What is 2 minutes?
Amount of seaters
What is one?
True or False?
You have to open the doors for guests in all weather?
What is true?
If it is snowing, raining, or shining the guest should never have to open the door. This responsibility is mainly the greeter's but should not fall solely on them.
True or false?
You can wear any shoes as long as they are closed toed?
What is false?
Shoes should be nonslip, close toed, and leather or able to be cleaned off easily?
*They should also be polished*
Restaurant mission statement
What is to WOW every guest in a way that creates loyalty?
A tip tray's home
What is by the Alohas?
True or False?
When seating a table you ask them if this table is okay with them
What is false?
To avoid guests going around picking seats, you inform them that they will be sitting there.
Guest receive this when they come in
What is a warm welcome?
Final approval for large parties goes to
What is the manager?
Wifi password
What is Wedefinefresh?
*capital W*
Distance of silverware from the edge of the table.
Position of flap on silverware.
What is 1in. / 1 salt shaker / 3 fingers?
What is pointing to the left, tucked in well.
Best way to find a guest when it's time to seat them, if they are on the wait
What is looking at the iPad for a description, asking the greeter, and or shouting the name?
Needed in order to add someone to the waitlist
(5 things needed)
What is the name, amount of guests, phone number, and description of guest?
Longest guest should be on hold
What is 40 seconds?
Hours of business
What is...
Mon-Thur : 11am - 9:30pm
Fri-Sat : 11am - 10:30pm
Sun: 11am - 9pm
Bussing is necessary when...
What is when the coordinator needs a table, servers need help, and there is congregation at the stand?
Presentation of menus during lunch
Presentation of menus during dinner
What is entree side up - females first, oldest to youngest?
What is drink side up - females first, oldest to youngest?
Options for guests other than the waitlist
What is the bar and the Adirondack chairs?
*First come, first serve. Make sure to tell them the high top tables are available as well*
Lingo that isn't appropriate
What is words like guys, ya'll, okay, fine, etc?
Restaurant address
What is 308 Thetford St Asheville, NC 28803?
What does a table look like when it is...
1. Blue
2. Orange
3. Green
4. Clear
What is...
1. Guest are seated and or have entrees
2. Guest have checks, desserts, boxes, empty plates, etc.
3. Guest have left *this is the time to consolidate*
4. Table is completely reset from top to bottom, ready to be seated *no trash or linens under the table*
Process of taking guest to their table
(5 steps)
1. Inform the guest to follow you
2. Engage in convo with guest while walking to table
3. Signal towards table
4. Allow them to sit down before placing menus
5. Finally telling them enjoy their meal
True or False?
You should know regulars names
What is true?
You are not expected to know everyone by name, but it is nice to recognize them appropriately and let them know it's nice to see them again
True or false?
You should always stick to your position no matter what?
What is false?
For the most part you should stay in your position but if anyone leaves for any reason or if they are in need of help, we should be able to fill in other roles without needing to be told.
Menu acquiring responsibility falls on
What is anyone who is circulating?
*Includes sanitizer, seater, to-go, or even bagger*