QUAL
This is where you can go to submit a QUAL ticket
What is Waldo?
This is what kind of jobs we submit AFM tickets for.
What are indexed jobs?
These are the steps to take before deciding if you need to submit a BOSS case.
What is going through standard troubleshooting, gathering information from the client, and searching previously submitted cases/parent cases?
For QUAL/T&S tickets, your description should be this in every ticket.
What is detailed and descriptive?
This is how many business days it can take for a risk investigation ticket to be actioned on.
What is 2-3 business days?
Your client says they need to remove the jobs from Indeed and it is coming through on a Paycom Multisource feed. What ticket would you submit?
This is who can escalate your BOSS cases if your ticket calls for it.
Who is my manager and up?
This should be added as watcher on all tickets
manager
If a Dradis account is set to a pending host a job status due to quality concerns or policy violations, this ticket type can be submitted once the employer has resolved the issue.
What is a Visibility request?
True or false: you select priority as yes when submitting AFM tickets
true
These are the only reasons to raise the priority to critial on Qual Tickets.
What are 'crashes, loss of data, severe memory leak' and usually on multiple accounts.
This is the type of ticket you would submit if the account host-a-job status is set to Rejected or Pending status and you have additional information or documentation to verify the account.
What is Account Verfication?
This is the type of ticket you submit when there are missing jobs.
What is Job Volume Problem?
This is the usual SLA for BOSS cases (not including CMP cases).
24-48 hr
The client requests CMP merge, you submit the BOSS case. How would you communicate this to the client?
Let them know the expected SLA. Check in them and let them know it is in the works ~2-3 days or if SLA is extended
If a client's jobs are being set to NW viz because of "cert_organic" rule, you would submit this type of QUAL ticket.
What is feed/source approval?
Client wants their indexed jobs on Indeed to no longer be on Indeed. These are the steps you need to check prior to submitting a ticket.
- go to aggcentral, open feed, check if its agg3 or xml, if it's xml as the client to stop sending it to us and if its agg3 then submit disable feed ticket
CS is now required to complete a form prior to submitting Company Page escalations. Appeals should no longer be emailed to zendesk
This is the reason why we have to submit all tickets accurately.
multi-answers