US
It has 52 states.
How many states does the US have?
Acknowledging a customer's state of mind, and showing that we care.
What is empathy?
Simple past, past continuous, past perfect, and past perfect-continuous.
What are the four English past tenses?
The best place to work at!
What is Sitel?
Washington DC
What is the capital of the United States?
Taking responsibility for the solution of a problem, or the consequences of an action.
What is ownership?
Simple past
What tense describes an action started and ended at a set point in the past?
Free transportation, subsidized meals, salary paid in dollars, paid training and OT, and growth opportunities.
What are the benefits that Sitel offers?
The 6 time zones in the US.
What are Eastern, Central, Mountain, Pacific, Alaskan, and Hawaiian?
The most important step in a call. It helps us ensure we give information only to those who are authorized to get it.
What is verification?
Past perfect
What tense describes an action that occurred at a specific point in the past before another action occurred?
The metric that determines the average length of calls.
What is AHT?
Arizona does not observe DST.
What state does not observe daylight saving time?
Asking for details or specific information to find the root cause of a problem.
What are probing questions?
The structure of Past continuous.
What is subject + was/were + verb in ing + complement?
A non-written warning given to an employee for misconduct.
What is a verbal?
It helps save electricity by taking advantage of sunlight during the summer.
Why is daylight saving time used?
The elements of the call opening.
What are the greeting, branding, introduction and initial verification?
The structure of past perfect-continuous.
What is subject + had + been + verb in ing + complement?
The people in charge of setting schedules and ensuring service levels are met.
What is Workforce?