Show:
Authentication
Cases
Tools
Miscellaneous
Rates
100

What you can use to Authenticate a NEW account?

Order Number

Case Number

Address (when creating the account)

100

When you add a Log a call?

When  the case still open and the call is related to the same subject

100

What is the tool that you use when you need to check an appointment?

go/DST

100

When you should transfer  the call to LnR?

*Cancellations

*Phone line Rate plan change

*Phone line Discounts


100

What is the 3Y contract rate for an internet 150mbps?

$85

200

What you can use to Authenticated a LTD or INC account?

PIN

CAN

Last Payment Information (date/amount)

Contract Number


200

Where you need to add the Order or Ticket Number in your case?

Description

Order or Ticket Number

200

What tool we use to qualify a Fibre address?

go/SFDC (check services)

go/CSR

200

When you should transfer  the call to Credit services?

*Payments

*Refund Cheque

*Transfer a Credit

*Set Up PAP

200

What is the rate for 5 Static IP?

$12.00 per month 

300

What is difference between Authentication & Verification? 

Verification

  • Refers to the confirmation that you are looking at the correct account or contact information

Authentication

  • Refers to the confirmation (authorization) of account information to permit the discussion or modification of an account.
300

When you need to create a Charles Ibasco/Misdirected case?

When the customer doesn't have a business profile

300

Where you can find the TBO direct number?

go/Directory 

300

What is the information that you should ask, to create a CAR for a LTD and INC accounts?

Incorporation Number

Incorporation Date

300

What is the Rate for a month to month toll free number?

$8.95 + rate per minute

400

What you can use to Authenticate a Sole-proprietor account?

PIN

CAN

DOB

DL 

SIN

400

What option you should use to do not generate a survey?

Misdirected/Transfer/ Dead Air

400

What tool we use to generate a credit code?

go/CCGT

400

What is the information that you should ask,  to create a CAR for a Sole-proprietor accounts?

DOB

DL

SIN

400

What is the Rate for Business Optik TV Elite and how many theme packs that includes?

$75.00

4 theme packs

500

What is the name of the OneSource  Authentication Policy?

Contact Verification Salesforce - Authentication                  

500

When you clone a Case?

When the Case is already Closed and the call is related to the same subject

500

What is the CRIS screen that you use to add a Credit?

ADD_ MSC

500

What is RCF, what is for, what is the monthly rate and what other feature we need to add?

Remote Call Forwarding: Is a Central office line

Forward the call to a Long Distance Termination Number

$35.00

Long Distance Feature

500

What is the month to month rate for an office phone plus in a forborne and non forborne area?

$48.00 Forborne

$85.00 Non Forborne