Email Department
Where loan amortization requests go
Customer needs to move the due date out one payment
What is a defer payment?
Applications are processed through here
What is Pandora?
What is 8AMCST?
Where cancellations are sent
What is ANFcsleadership & anftraining?
Customer needs to move payment out due to loosing their job
What is a hardship?
Where to schedule a pay off via ACH
What is NLS?
Time payments start pending for next day payments
What is 9:15AM CST?
Where OFAC emails are sent stating Identification was received
What is ofac@islandmtn.com?
Customer requests to stop all drafts
Debit Cards are ran here
What is USA ePay?
Payments set up on Saturday are set for this date
What is Monday?
Where identity theft emails are sent
What is disput.resolution@islandmtn.com?
What is a settlement?
Instant Bank Verification is sent through this
What is Microbilt?
Customer signed on Monday at 10AM. When will funds be received?
What is Tuesday?
Where refund requests are sent
What is System Specialist?
Customer needs to change due dates due to job change
What is a pay frequency change?
Where you can opt a customer in or out of emails
What is the subscription center?
What is the business day after a holiday?