TA Saves the Day
Talent has a payroll issue – talent can contact this phone number to discuss further
(866) 535-5948
Employee Service Center
Kelly Services was founded by William R Kelly in what year?
1946
To our clients, NPS (Net Promotor Score) is called this
Kelly Listening Program
The deadline for goals being entered in KLC (Kelly Learning Center) is this date
12/10
This is the minimum amount of hours worked the previous week to qualify for holiday pay
30 hours
HR Manager comes to you with white space orders that Kelly typically doesn’t fill offering this solution allows the talent to maintain Kelly benefits but offer a trial basis to the client
SPS Solution
Kelly Services was first listed on the Fortune 500 in what year?
1995
What field in the ordering screen in KSN determines who will receive the NPS (Net Promotor Score) survey?
Work For contact
How many personal business goals should you have entered in KLC (Kelly Learning Center)?
2 to 5
To be eligible for Kelly Standard Holiday Plan – how many hours and weeks must you work Prior to the holiday?
960 hours in the 26 weeks prior to the holiday
Provide an example of how you are exhibiting saving the day at your site
Any TA example
Kelly P&I (Professional and Industrial) division currently works with ___ out of 100 of the Fortune 100.
90
What is our current overall NPS score as a team?
45
What does the goal setting model S.M.A.R.T stand for?
Specific
Measurable
Achievable
Relevant
Time bound
What reporting can you use to see how many hours employees have toward a holiday?
Power BI - Paid Time Off
Talent has never accessed their paystubs – what 2 pieces of information would you send to the Talent to assist them with accessing their e paystubs?
Provide talent with ALT ID and link to Mykelly
This person is currently our VP and at the helm of our team. This person will go to bat for you and loves flip flop Thursdays.
Wes Rhubright
What clients on our team are not currently receiving NPS surveys?
Deere and CAT
What optional button do you click on in the KLC (Kelly Learning Center) to check progress and oversee your current goals
Initiatives
How many paid holidays are KTE’s eligible for?
6
Talent needs to update their direct deposit – where would the talent go to update their direct deposit?
Talent Logs into myKelly and updates it online
Who was the first "Kelly Girl?"
Adelaide Hess Moran
DAILY DOUBLE - TA (Talent Advisor) on site educated their client on the NPS survey and ensured the work for field in KSN is up-to-date, but the survey wasn’t filled out. The client said they never received the survey – how can you ensure they will receive the email next time
Show them the example e-mail of where the survey will be coming from
Alert them when they can expect the survey to be released
What is the one of the primary goals for someone in a talent advisor role?
Retention
Excellent Customer Service
Partner with Recruiting/Client
The holiday falls on a Thursday – normal payday is Friday – what should you do prior to the Thursday holiday for your talent?
Call/Email/Text reminding about holiday and that payroll could be affected – instruct talent to contact bank for further clarification