Acronym Central
KC
What is Knowledge Center?
I am the EU Content Delivery Peak Captains.
Who is Gonca?
I spent a lot of time in Asia working in the localization industry before joining Amazon
Who is Richard?
I'm a project management tool that outlines what projects you've been assigned.
What is SIM?
My favorite gif is a blowing cat
Who is Fabrizio?
SISO
What is Single Source?
I am the C2S2 Peak co-Captain for EU.
Who is Fabrizio?
I was a journalist before joining Amazon
Who is Cristiano?
I'm very useful to provide transalations in Self-service
What is ATMS?
I often jumps into meetings "barking" very challenging questions.
Who is Bobby (Sara's dog)?
CD
What is Content Delivery?
I am the master of Emerging Issues
Who is Cristiano?
I'm a Carbon Matter Expert
Who is Neal?
Legal Help Pages are stored in me
What is OAS? (Online Agreement System)
I review a lot of the SIMs that come into the C2S2 intake and try to ask questions and set expectations regarding timelines before I flip requests to the Delivery team to review.
Who is Alannah? (Becky is acceptable as well)
C2S2
What is Consumer Customer Service Support?
I am the C2S2 Peak Captain for EU?
Who is Alannah?
She is our CD senior manager.
Who is Sarah?
I'm part of the KC, CSAs' favorite path for escalation and on the way to deprecation. There are only a few of me left around.
What are Forms?
They usually want to review and provide inputs on contents before being published.
SYSKA
What is Stuff You Should Know About?
There is a library containing pre-approved templates of these
What are articles?
She was the head of C2S2 and left Amazon very recently.
Who is Jasmine Walia?
I provide the overall effort of teams and I allow to filter the information per manager.
What is the Resource Dashboard?
I purchase things from Amazon and contact Customer Service to help me with questions or issues I have.
Who are THE CUSTOMERS!?