Talk Paths
Appointment types
Hyperdrive
More Hyperdrive
Terminology
100
Phone call Greeting
Thank you for calling Crash Champions, this is (name). How can I help you today?
100
Visual only
Shops will take outside pictures of the vehicle and the estimate will be emailed to the customer within 24/48 business hours of their appointment .
Estimate
100
What is "alternate Zip Code" used for
it is a feature that allows a teammate to easily schedule when the policy holder is in another location that differs from their policy information
100
What two tiles will you use from the main Hyperdrive screen?
'New Scheduling' and 'Shop Calendar'
100
Shop level repair of a previous repair. CXC does not schedule
Warranty work
200
I am very sorry to hear about the incident and I hope that everyone is okay.
Empathy
200
We never use this appointment type
"Pre-Order"
200
Where can you locate information about a shop?
"Location Search" (the little buildings), also "view details" box in calendar drop down.
200
Hail, collision, liability, theft
Loss Types
200
What is PDR? When is it commonly used?
Paintless dent repair. Commonly used when speaking about hail damage.
300
Driver's License and proof of insurance
Enterprise requirements for renting a vehicle
300
Appointment for the customer to leave the vehicle at Crash Champions for repairs.
Drop Off
300
Four ways that an OPP can be "created by"
By Insurance (Mitchell/CCC1 Assignment), CCC1 (the shop), by a CEA, and Sally Ai-Bot
300
What is this? 
Special Instruction (Hazard)
300
What is it called when the insurance deems a vehicle not repairable?
Total Loss
400
30 Minutes
How long is any appointment at Crash Champions
400
USAA will request, it means a customer is not having repairs completed at our shop and we are instructed to complete an estimate only.
Drive -In Estimate
400
How do you bring up a shop's address?
Click on "view details" in the shop box when shop calendar open, Location Search (little building), little gray "i" next to assigned shop at top of profile and before hitting "BOOK APPOINTMENT" at bottom of profile next to assigned shop name.
400
These insurances schedule based off of "Pay Code" or "Issue Payment" code
USAA and Mercury
400
This allows any CC location to act as a DRP for this claim only. Customer can take the estimate to an assigned body shop or cash out with their insurance, or they can drop off for repairs.
Open Shop Assignment
500
Not only will you receive the best quality repairs but also a lifetime warranty.
Thank you for choosing Crash Champions — Have a great day!
Branding
500
Appointment to let the shop know that the vehicle will be arriving at the shop by a third party
Tow Reservation
500
The way to load the scheduling calendar
Select an appointment type
500
What three options do you have when you hit "Cancel Appointment"?
'Cancel and Archive'
'Cancel and Reschedule'
'Cancel and Callback Later'
500
Quality
The monitoring of interactions between CEA and customers to ensure that the customer is receiving an exceptional experience while CEA is correctly adhering to processes