2021 Football Renewal Jeopardy

Segments

100

How many segments do we have for the 2021 renewal process?

6

200

How many renewal PLO's are there?

5

300

What groups will you be calling?

C&G, TC North and South, TC West & TC GSTH

400

True/False: All of your sales campaign groups have CRG's tied to their account. 

False 

500

Name the 4 different TAF segments. 

(1) PIF tickets & TAF, (2) PIF tickets and not TAF, (3) PIF TAF and not tickets, (4) non-renew tickets and TAF. 

Policies

100

How many different payment plans are allowed for Faculty & Staff? 

2 - bi-weekly and 3 month plan. 

200

When is the final installment due for the 2P bill plan? 

Friday, May 14th 

300

If STH's don't feel comfortable attending games, what is their option?

To place a $100 per seat deferment deposit. Seat location will be held for 2022. 

400

What is our new policy regarding accounts that renew online? 

Two-way conversation must be had within 14 days prior to the order date and notes logged in Salesforce. 

500

When is the deadline for TAF pledges to be paid in full and when CRG payments are due? 

TAF - June 30th 

CRG - May 1st 

Timeline

100

When will renewals launch?

Thursday, February 18th 

200

When is our deadline?

Friday, March 26th 

300

When are we scheduled to call accounts that missed our renewal deadline?

March 29th - April 9th 

400

When will seats be dropped?

April 12th 

500

When would I need to follow-up with my portfolio that is not assigned to the (5) sales campaigns? 

Monday, March 29th 

Pac 7 & PacFund

100

Which accounts must pay the $35 order charge?

Balance due 

200

What is the total of the order and bill plan charge?

$52

300

How many monthly installments are allowed for a TAF payment plan? 

5

400

What accounts will you be allowed to use the re-order and reallocate function? 

PIF and partial payments. 

500

How do you determine if an account is delinquent on their CRG payments? 

They've paid less than 75% of their pledge. 

Scenarios

100

I am a non-renew and would like to reserve my seats for the 2022 season since I'm uncomfortable attending games. Can I receive my deferment deposit back?

No

200

I am PIF on my 2021 Season Ticket payment. Am I allowed to reduce my seat quantity? 

No

300

I am PIF on both my tickets and TAF membership. Am I eligible for a refund on both? 

No, you can only receive a refund on tickets. TAF payments will be non-refundable. 

400

I am a non-renew and I just paid to renew my 2021 Season Tickets and TAF membership. What needs to occur in order for me to receive a refund on my tickets?

Season is cancelled or we're unable to host fans. 

500

What are the two (2) different ways we'll utilize our online seat selection for 2021? 

Limited capacity and seat upgrade and relocation process