It's all about the Customer, Baby
It's All Relative
Kelsey and the Pistol Shrimp
All Things Modernization
By The Numbers
100

With Choose Your Autopay Date, How many days before due date can customers enroll in autopay?

Due to regulatory requirements on providing customers notice before withdrawing funds, we can not offer every day as an autopay date; however, customer can now choose an AutoPay date up to 10 days before their due date

100

Count of Payments Processed in 2021 

-OR- 

Distance, in miles, between Saturn and the Sun

While we processed 824.8M Payments in 2021, Saturn is 886M miles from the Sun.

However, given our growth throughout 2021, we should be on track to surpass Saturn's distance in 2022!

100

The Olm is a colorless, blind cave salamander that lives its life in complete darkness. How frequently do they need to eat? 

A) Once a Month

B) Once a Year

C) Once every 10 years

According to Will Smith's fascinating new Disney+ series Welcome to Earth, the Olm only eats once every 10 years!

In fact, it was reported that once an Olm didn't even move for 7 years.

100

This product carries the weight of the world on its shoulders, and will simplify and accelerate processing and clearing to real time, to meet customer needs

What is ATLAS?

100

What was the NPV benefit of the One Day Grace Initiative?

$40.6M

200

In which scenario do we NOT send a customer an alert? 

Schedule a Payment

Sign up for Autopay

Have a Payment Return

Cancel a One Time Payment

We do not provide a communication to customer when they Cancel a One Time Payment

200

Number of datasets Bedrock has registered 

-OR-

Days since the pandemic was declared

It has been 666 days since the Pandemic was declared on March 11, 2020, however we have 980 registered data sets

200

Rank these items from lightest to heaviest:

A) A Blue Whale's Tongue 

B) A Tesla Model S 

C) An empty 20 ft Cargo shipping container

1) Tesla Model S - 4,600 lbs

2) An empty 20 ft Cargo shipping container - 5,070 lbs

3) A Blue Whale's Tongue - 5,400 lbs

200

This product will enable the inbound and outbound payment experience to be customizable, helpful, and insightful... in a word, smarter!

What is Payment Intelligence?

200

How many repositories were updated in Dec for log4j remediation?

 82

300

We have a test feature in market called Min Pay Intercept that encourages min pay customers to increase their payment amount to pay down faster - what Min Pay Intercepts Amounts do we currently offer to our customers?

$15 and $30

300

Number of different types of payment alerts (emails, letters) we send to  customers

-OR- 

The size of an NBA roster

A typical NBA roster has 14 players, however, we own 17 different payment alerts 

300

We still don't know how much wood a woodchuck would chuck if a woodchuck could chunk wood, but how many ants does a typical anteater eat in day?

a) 3,500

b) 35,000

c) 350,000

A single anteater can eat approximately 35,000 ants per day!

300

This product enables a diverse, flexible, and omni-channel payment experience, launching us into the future to meet our customers specific payments needs

What is Payment Options Manager?

300

When the Card OL Decom is finished, how many direct calls will One Time Payment and Autopay be making to our Payments endpoints?

7

400

What are the 5 standard payment options we offer to customers?

Minimum Payment

Current Balance

Last Statement Balance

Last Posted Payment 

Other Amount

400

Number of Cyber items completed in 2021 (CTB/ETB/IPTB)

-OR-

Size of an NFL roster

An NFL roster is 53 players, but we completed > 70 cyber initiatives in 2021!

400

I'm not sure if this was covered in Finding Nemo, but what occurs when a female clownfish dies?

These social fish live in groups that are led by one dominant female, and when the female clownfish dies, the dominant male will become a female to replace her

400

What does DOPLR stand for?

Details of Payment Lifecycle Reconciliation

400

What is our current autopay enrollment rate, as of November 2021?

17.9%