Booking Creation
Brand & Sailing
DTQ
Supplements
Guests with Disabilities
Reservation System
200
The age for guests to sail alone in a stateroom by themselves on a sailing out of Fort Lauderdale.
What is 21?
200
The name of the youth program that would be available for a 4-year-old.
What is Camp at Sea
200
Loyalty number, Age, State of Residency, Public Service, Promo Code (if offered).
What are Promo Eligibility Qualifiers
200
The reasons why Cruise Care may not be able to be added to a reservation.
What is unavailable for NY residence, residence outside of the US, the reservation is past final payment?
200
The screen used to enter DSRQ/DSBL/SPML/SPRQ
What is the Special Services tab
200
The tab we would use to put TP Rebecca’s client’s zip code.
What is the Guest Contact tab
400
01/01/1905
What is the placeholder for unknown DOB?
400
The minimum level TP Mary's guests have to be with Captain's Club in order to take advantage of the equivalent enrollment with Royal Caribbean's Crown & Anchor
What is Select
400
The DTQ Pillar that requires you to provide complete and accurate information.
What is Policy and Procedures
400
The allowed occupancy for most Pre/Post hotel in Europe.
What is double occupancy?
400
XXMOS
The remark required for infants
400
Why the Option Date cannot be extended
Holiday sailing
600
The documentation Macy’s grandmother would need if she would like to take Macy on a cruise for her 13th birthday
What is a notarized letter from Macy's parents/guardians for?
600
Priority debarkation on turnaround day, welcome bottle of sparkling wine upon request, & embarkation day luncheon.
What is Concierge Class?
600
This could occur when agent makes an error resulting in a service failure or financial impact to the company/brand.
What is a Critical Impact
600
Carrier, Flight, Dep Date, Orig City, Dep Time, Arr Date, Dest, City, Arr Time
What is the information needed to book cruise only transfers?
600
SPML KOSHER
what is the proper way to request Kosher meals
600
The system displays an "EXTEND/REPRICE" message.
If you extend the option, the booking may be repriced. Advise caller.
800
On the Celebrity Equinox sailing 4/15/22, Stateroom 1225 & 1227 are considered this.
What are connecting staterooms?
800
Destination Delivery, Design Excellence, World-Class Accommodations, Culinary Expertise, Holistic Wellness.
What are the Celebrity Brand Pillars?
800
Examples of this DTQ pillar would be confident delivery, business appropriate vocabulary, actively listening, advocating on behalf of the caller, and/or courteous, warm, & friendly.
What is relationship & professionalism.
800
The time frame that Flights by Celebrity can be added to a reservation.
What is 330-4 days
800
Scootaround (formerly Care Vacations) and Special Needs at Sea
What are our vendors who have security clearance to get on and off the ships if guests need to rent a wheelchair or scooter
800
Override Email/Fax# does this
The button to change the default email for this particular reservation.
1000
The Policy that discourages domestic travel agencies from booking guests who reside outside the US & Canada.
What is the trade sanctions policy?
1000
It starts with your Infinite Veranda stateroom that erases the boundaries between indoor and outdoor living. Spa-inspired elements are thoughtfully infused throughout, including pillow menus, our exclusive eXhale bedding, plush cotton robes and slippers, a massaging showerhead, eco-friendly bath products, on-demand wellness programming on your stateroom TV, yoga mats, daily bottled water service, and an enhanced air filtration system—which you’ll now find in all our staterooms.
What is Aquaclass experience?
1000
The different things that must be recapped on the end of a sales call.
Ship, Sail date (including the year), Deposit amount + due date, Final payment date, Booking #, HRTS advisements (Vaccination advisement, Covid-19 testing, Recommendation to download the Celebrity mobile app, Boarding time rule, Mandatory Health Questionnaire.)
1000
The response you would give to a TA/DG when asked if transfers are guaranteed after booking Flights by Celebrity.
Transfers are available at an additional cost.
1000
The documentation that is important to send after adding a special request/meal.
What is the special needs form
1000
The deposit due on this reservation
What is $900?