Name that Ship
H- My Ship Code is : UU
What is the Zuiderdam
P- If my trade code is U where are we going?
What is Australia
P- Where do I find the compensation and commission information if Princess cancels a voyage?
What is the Voyage List Grid
P- BSE
What is Best Sale Ever
H or P- What day is my Final Payment due?
What is Travel Agent
P My Ship code is XP
What is the Discovery Princess
Princess- SOU
What is Southampton, England (for London)
H Travel agent has very complex questions about scheduling, routing, airfare, fare basis
What is Flight Ease Support
H or P Claim Inquiries ?
What is AON Affinity
H or P- Can you please send me an email confirmation?
What is Travel Agent
P My Ship code is KP
What is the Crown Princess
H My trade code is CE
What is Eastern Caribbean
P - US State PVP is not available
What is New York
H or P How do we Find a Promotion in CBOK
What is DPRO$
I'm a direct guest calling in- My travel agent has already gone home for the day. Is my booking still waitlisted? How do you answer?
Yes, we CAN Confirm the status of booking- Just not the Position of waitlist
H My Ship code is RT
What is the Rotterdam
H- CA
What is Cuba
P or H= This is Protection and NOT called Insurance
CCP or PVP
H or P when you transfer the caller to another agent/department without speaking to the new agent first.
What is a cold transfer
P or H You may NOT advise of the deposit amount, nor the amounts of money that may have already been received on the booking
What is Direct Guest
H or P: What is the name of Loyalty Program
What is Captains Circle for Princess
What is Mariners Society for Holland
H or P We are going to DXB
What is Dubai, United Arab Emirates to Fremantle, Australia (Perth)
P or H How do we address waitlist positions with callers who have booked through a travel agent
What is direct them to their travel agency
H or P: List 2 of the " benefits" That are popular and included in some of the Promos:
What is Crew Incentive
What is beverage Package etc...
What is OBC
Full conversation about everything on the booking, including sending emails confirmations and discussing financials in detail
What is a travel agent