iVanti
Create a ticket for SST.
How to request help from SST?
Give vendor admin passwords.
What not to do if a vendor asks for admin access to a production system?
Ostrich Festival
What festival was created due to ranching in the city limits of this animal?
Create a Citywide Communication
What do you need to do to communicate a change or down system to an a large audience?
Create a change control
What do you need to do to make a change to a production system?
Close out change control.
What do you do once you complete a Change Control.
Don't mute
What not to do when joining a webex call.
October 10, 2010
When did the current City Hall open?
Recreate it in test
What is a good first step in trouble shooting a problem?
Get a Citywide Communication approved and sent.
What should you do when a change affects a large number of users or citizens.
Create a child ticket.
How do you request work from multiple teams to complete a single request?
Complete work of a requested change control.
What not to do with a change control pending management approval.
Dr. A. J. Chandler
Who was the first Mayor of Chandler? or Who created the townsite of Chandler?
Ask for a screen shot of the error.
What is an action you can take when trouble shooting a problem?
Create a Leaf Impression
What should you do when someone goes above and beyond?
Enter a Status and Notes.
What do you do when working a ticket you can't close on first contact with customer?
Assist vendor in completing changes in production.
Challenge Changemakers
What is the teen program that teaches about the inner workings of municipal government?
Ask a peer?
Create appropriate Child Tickets
What should you do when you receive a single ticket that involves work from multiple teams?
Category
What is important for correct reporting of work completed on a ticket?
Implement a change tomorrow even though not urgent / business critical.
What not to do if you don't have an approved changed control 14 days in advance.
Kevin Harke
Who is the current mayor of Chandler?
How many people are affected?
What is a question you should ask a user when trouble shooting?
Forward your phone.
What should you do if you are working remotely?