FINISH THE SENTENCE
Hello . My name is <Agent Name> calling from UPMC for You on a recorded line
This call is being recorded for quality and training purposes. Can you please confirm your first and last name
Talking about feeling trapped or being in unbearable pain
Extreme anxiety, worry, or guilt
Crying, lashing out, extreme mood swings
Eating or sleeping too much or too little are indications of
What Does a Maternity Health Coach Do
Collaborate and coordinate care with OB/BH/Pediatric and specialty providers
Completes comprehensive assessment (includes BH/GAD/NIDA screenings)
Assesses for social determinants of health risk factors that may impact overall health and wellness
Identifies modifiable risk factors and engages member in lifestyle and health management programs
Educates the member about chronic health conditions and changes that may require intervention
Links the member with appropriate community resources to support mom and baby
Reinforces provider education about health pregnancy behaviors
Warm transfers members to pediatric care management (Healthy 1st Steps) for ongoing follow-up for first three years of life
ELIZA WOMENS HELATH CALL<PRENATAL> OR <General Education>
currently pregnant or currently not pregnant
copy and paste wrong number website in chat hurry you have 30 sec
WHAT SERVICES ARE OFFERED TO OUR MEMBERS
Referrals to lifestyle, behavioral health, and health management programs
Referrals to community resources and agencies
Coordinate outpatient services
Hello <Mr./Ms. Last Name>. My name is <Agent Name> calling from UPMC for You. I’m calling today as part of our women’s health outreach campaign. If you would like assistance scheduling an appointment
or have any questions, please call us back at < 1-800-286-4242 >. Thank you and have a great day!
YORK COUNTY TRANSPORTATION
GO U HAVE 25 SEC
717-846-7433
800-632-9063
BABY STEPS NUMBER
20 SEC GO
1-866-778-6073.
Hello my name is _______ with upmc for you on a recorded line. This call is being recorded for quality and training purposes. can you please confirm who i am speaking with
NO HABLO INGLES
NO PROBLEM LET ME GET A TRANSLATOR ON THE LINE
I DO NOT HAVE TIME TO BE DOING THIS RIGHT NOW
SCHED A CALL BACK
HOW MANY BONES ARE BABIES BORN WIT
300
I LIKE TO EAT EAT EAT
APPLES AND BANANAS
WHATS MY MIDDLE NAME
ASHLEY
REASON TO TRANFER MEMBERS TO CARE MANAGERS
Questions about the program
Would like to participate
Member needs to find an OB/Pediatric provider
Health-related questions or concerns
Identified needs requiring assistance
Need for additional support