Policies and Procedures
If my hours in timeclock need adjustment what is the correct procedure?
Where is the microfilm and microfilm reader?
L-G-Lower
A patron comes to the desk and says they cannot find a book what should you do?
If supervisor is around ask them to look for it, look in catalogue to see status, go to stacks with them if desk is attended, if cannot find alert Kathleen to do search
Can I use ear buds or headphones at the desk?
No you have to be alert and responsive and any distraction will prevent that
A patron is looking for a New York Times Best seller and the location says Reading Room collection, where do you send them?
Into reading room (BIG ROOM BEHIND YOU) and turn right. Shelves on the right as you walk in
If my shift is over and I have to leave and there is no replacement what should I do?
Make sure you alert the supervisor on duty. DO not leave desk unattended.
Where is the color printer and scanner/fax?
L-1-Rotunda
If a person calls the Lehigh phone and asks to speak to someone about their dorm what department should you transfer them to?
Residential Services or Housing
I have a group project, can my group or a friend come behind the desk or stand in front of the desk with me while I am working?
NO, it prevents others from approaching and your friend would not knwo the answer to questions a patron may ask
Someone wants a Harry Potter book listed in Juv Fic
where is that?
In reading room , back by fireplace, along windows
I have a meeting during one of my shifts, what should I do?
Send out an email asking for a sub and let supervisors know
Where is Special Collections? Bonus what are their hours?
If a patron comes to the desk to pick up an item from Palci what is the process?
Find book on hold shelf by their last name alphabetically and have them sign the slip and give them the book
Unfortunately, you may not eat at the desk; Ask to take a quick break and eat in the cafe
Where would a book listed as Faculty Authors be located?
In reading room to left as you walk toward printers(new books are there as well)
What happens if I do not show up and do not ask for a sub or notify supervisors?
You will be removed from schedule
Where is the computer lab in Linderman?
Room 302, third floor
If a patron wants to return a book that belongs in Fairchild what should I do?
Take the book, discharge it and put it in the Fairchild crate on the floor
If a patron needs assistance and you cannot help them what should you do?
Call your supervisor. Never send someone away without trying to assist them
A patron needs the 2021 copy of a journal/current periodical, where is that located even if the catalogue gives a location for older volumes?
In reading room by fireplace right side
When someone approaches or walks by the desk what should I do?
Look up, smile, acknowledge the person, and if they seem to need help Ask them "Can I help You?"
Where is L-G-Upper?
If a patron's document does not print what should you do?
Try to assist as much as possible but suggest another printer if that does not work
Is it appropriate to put feet up on the desk or lay back in your chair?
NO!
If something is listed as L-Ref where would that be? Can those be checked out?
In reading room all along the walls throughout the room; those may not circulate