Keys to Strong Communication
Why the use of jargon, slang and sarcasm should not be used in communication.
What is can cause verbal barriers?
Personal experience, your understanding of right versus wrong, and your family values.
What are personal ethics?
This is not too difficult for me. I can do this.
What is a growth mindset.
Our book talks about a communication process that includes this many components.
What is six.
The use of this has changed the way consumers want communication.
What is technology?
Johnson & Johnson claimed to be a victim in this case.
What is the Tylenol Murders?
Work emails can fall outside of the hearsay records exemption meaning they can be what
What is used in a court of law as evidence?
A person’s standard of behavior.
What are values?
In most cases, a team will collaborate and review this information before it is sent to the audience.
What is the message?
The number one reason businesses lose customers.
What is poor communictions?
Members of your team are tired, anxious, sick and some are overworked. This causes what kind of problems with communications?
What are nonverbal barriers?
They provide regulations regarding unfair and deceptive practices can help guide your communication decisions as it pertains to consumer protections.
What is the Fair Trade Commission?
Creates a passion for learning rather than a hunger for approval.
What is a growth mindset?
Before communication takes place, this must be identified.
What is the purpose?
A statement that outlines the responsibility or obligation of one part to another.
What are disclaimers?
This may be the most important piece of the communication cycle.
What is knowing your audience.
Criteria established within a particular field of business that outline the minimum acceptable behavior of members of that industry
What are industry standards?
Personal bias, emotion, and other noise that can prevent the audience from hearing the message clearly.
The more important the message, the more important (higher up the org chart) this should be.
These sites provide a platform for shorter versions of your message to reach larger audiences.
What are microblogs.
Communication from higher hierarchical level members to mid-level to lower level. Ideally, all members of the team are notified of the information.
Principles that are guided by specific situations.
What are situational ethics?
This remains the formal communication tool in most organizations
What is email
When you communicate, you must be close attention to this as it can come in many forms, both verbal and nonverbal.
What is feedback?
Words or phrases specific to an industry that can be difficult for others outside of the industry to understand.
What is jargon?