Conversations For Action
The author of Conversations For Action and Collected Essays
Who is Fernando Flores?
Working together to produce value for customers and shareholders.
What is coordination?
Preparation, negotiation, performance and acceptance.
What is the Basic Action Workflow?
Declare a domain in which will invent and fulfill opportunities with conversations for action.
What is Conversations For Possibilities?
There are two ways of initiating a conversation for action.
What is Request and Offer.
The concerns behind our actions and the conditions of satisfaction that we're trying to produce, or asking others to produce, to address those concerns.
What are Motivations?
The sequence of physical actions that are performed on raw materials to produce finished products.
What is a material process?
Conversations for possibilities lead to and are completed by _____
What is conversations for action?
These are easily produced when we don't listen carefully to whether a promise was made or not, or if we're not clear about who holds which role.
What are Breakdowns?
The customer and the performer of a conversation for action.
What are Roles?
Sequences of action that manipulate information.
What is the Information Process?
________ emerges from committed interactions of people making requests and promises in networks of commitments.
What is Action?
In making requests and promises, we aren't specifying particular objects or events to be produced, but agreeing on ______ that will address the concerns the customer has.
What are Conditions of Satisfaction?
After a request is made, the customer and performer enter the _____ stage.
What is Negotiation?
Coordination of action and/or commitments between people who are involved in an activity.
What is the Business Process?
The movement from musing to strong pronouncement is accomplished through these other elements of the conversation.
What is specifying the actions possible in the declared domain of possibility and declaring new possibilities opened by the conversation?
To make a commitment about how you and your listeners will coordinate your actions in the future.
What are Speech Acts.
The customer and performer can use this stage as a platform for learning and strengthening their relationship.
What is the Declaration of Satisfaction stage?
There are four distinct moments in a conversation for action.
What is Request/Offer, Promise/Acceptance, Declaration of Completion, and Declaration of Satisfaction?
There are two elements of conversations for possibilities.
What is the declaration of a break and the declaration of the possibility itself.