Pricing
OS & D
Dispute Management
Misc.
Manual Exception/Resolution Cockpit
100

The reason code?

What is Z05

100

Notifies Nestle of the discrepncy on the order.

Who is the customer or the carrier?

100

Everything starts with who.....

What is the COS?

100

What does OS & D stand for?

What is Over, shortage and damage?

100

Purpose of the manual exception tool

What is when there is not a deduction and customer refusing to pay invoice (Comes from invoice collector)

200

Removing a billing block starts

What is a new 9 dock is generated

200

For a customer pick up who is responsble for the POD?

Who is the customer?

200

External Ref # = Ref Key 2  

what is (Customer’s number/invoice #)

200

VF11 stands for.

What is Cancel and rebill doc?

200

The invoice collections is responsible for providing you....


What is the POD for distribution in the ME tool- they should not create without it and they should provide notes for action.

300

 contract pricing is set for

what is 6 months?

300

There are 4 OS & D claim types- name them.

What are shortage, overage, damage, refusal?

300

A case that has two case numbers?

what is a split case?

300

The app tile that is considered line item display or picture.

What is FBL5N?

300

You will not want to create a ME unless...  

What is the documentation is all there  to move forward otherwise it  will count against you as it ages while you wait?

400

order by weight is considered to be what?

what is non- PLA ZLTL

400

Form created when you valid a shortage.

What is ZCRQ?

400

unauthorized reason codes

What  are Z09 unautorized distributution, Z10 unauthorized sales, Z14 Unauthorize spoils

400

Name the two app tiles that are under AR

What are Fbl5n and FB03?

400

the reason code to be used in manual exception

what is CM- Qty?

500

Tile that is used for the total weight of a shipped order.

what is display load tile?

500

BOL(bill of lading) becomes a POD(proof of deliery) with a.....

What is a signature?

500

DM case notes should be? and can we edit the the notes?

What is concise and clear and yes if we created the last note

500

Smart match tool is.

What is where deductions are matched in the background to systematically close out?

500
Template is created and uploaded in resolution cockpit- next step is?

What is colloborate with CN/DN?