Loyalty
A customer may receive points on an insurance rental if they pay out of pocket. (True/False)
False
Customer calls in and states they have a flat tire, and stuck on the side of the road.
Roadside
This form is filled out when a customer rents from a Home city location , and they need to extend.
Feedback Form
How many founding values does Enterprise have.
How much is the current admin fee
25.00
Plus your points can be back dated ( True/False)
False
This is officer Hernandez and I am calling to verify if this stolen vehicle is an Enterprise rental.
Law Enforcement department
True or False you can fill out a free rental day coupon for a airport and home city location?
False: only airport locations can receive the free rental day coupons
What position does Pam Nicholson hold at Enterprise?
CEO
What two systems do we use to locate tolls ?
HTA and CMS
What department applies EMC free rental days to Enterprise rentals.
Escalations
A customer calls in and speaks a different language. What department would we transfer them to if they do not understand English.
Customer was told they are on the block list.
Do not rent form
What homecity group are we allowed to issue refunds?
Group 16
What website does a customer use to pay their citations/tolls online
A customer books a enterprise redemption reservation for two days, and returns early. What is the process called to put the unused points back in the account.
Short Stay
Customer is a pilot who flew into a private hanger. Customer is in search of a rental receipt, and RFS does not have it. What department would we transfer them too.
FBO
This form is complete when a EMC member needs to complete a method of payment change from credit card to credit card.
Raf Web Form
Meghan was a station manager at which airport location?
Sarasota
A customer calls in and request an original copy of a ticket. Who do we email to obtain a copy?
Citations 2
How does a customer service agent successfully redeposit points back into a customer's account?
Access CCAPP, select transaction, pull up rental in question, hit redeposit , select actions, select takeover, open contract, hit okay
I want to speak to someone higher up
Escalations
Customer calls in and says: I was told to purchase a American express prepaid card to get a weekly deal. Once the money was put on the card the location never delivered the vehicle.
Gift card suspicious Activity form
What year did Jack Taylor start the company
1957
How many time can a customer request a admin fee to be waived?
once