Web Design
Customer Relationship Management
User Experience
Writing for Digital
Social Media
100

The Content that appears on a screen without a user having to scroll? 

Above the Fold

100

A person who buys or uses goods or services, with whom a company should develop
a relationship is called?

Customer

100

 how trustworthy, safe and legitimate a website looks

Credibility

100

The group of people at which a marketing communication is targeted

Audience

100

A type of website that allows users (bloggers) to post entries on different topics and often
allows readers to comment on these posts

Blog

200

 Links, usually on the top of the page, that indicate where a page is in the
hierarchy of the website?

Breadcrumbs

200

Statistics and facts collected for analysis

Data

200

Designing a website so that it changes depending on the device it is
displayed on

Responsive design

200

The positive outcome for a user that a feature provides.

benefit

200

Taking a job traditionally performed by a professional and distributing it to an
undefined, generally large, group of people in the form of an open call

CrowSourcing

300

On the web, the screen resolution is 72 I am referring to what? 

DPI or Dots Per Inch

300

A metric that shows whether an objective is being achieved.Key performance indicator (KPI)

Key performance indicator (KPI)

300

The design philosophy where designers identify how a product is
likely to be used, taking user behaviour into consideration and prioritising user wants and
needs, and placing the user at the centre of the entire experience.

User-centred design (UCD)

300

A prominent aspect of a product that is beneficial to users.

Feature

300

A unique URL that points to the permanent location of a single blog post and its
associated comments and TrackBacks.


Permalink

400

The code language predominantly used to create and
display web pages and information online is called?

HTML or Hpertext Markup Language

400

A potential customer.

Prospect

400

The skeletal outline of the layout of a web page. This can be rough and general, or
very detailed.


Wireframe

400

The process of putting too many keywords into the meta data of the website or using
many irrelevant keywords. Search engines can penalise websites using this practice

Keyword Stuffing

400

In the online sense, a type of website model where individual members become
part of a broader virtual community

Social Networking

500

A phrase written to motivate the reader to take action (sign up for our
newsletter, book car hire today etc.)

Call to Action

500

__________ covers all the post-sale interactions between the brand and customer and is the last stage of customer touch point.  After the costumer shifts to Customer Loyalty. 

Post-Purchase or usage 

500

______________can be defined as all the experiences (physical, sensory, emotional and
mental) that a person has when interacting with a digital tool.

User Experience

500

Usually refers to advertising on search engines, sometimes called PPC
advertising. The advertiser pays only for each click of the advert

Paid Search Advertising 

500

The number 1 Business Networking site?

LinkedIn