Documentation
The number of characters needed for an Expressbill password to meet password requirements.
12
Phase Two of Training Section
General Troubleshooting
End User cannot enroll Imprivata Badge after all troubleshooting has been exhausted by Service Desk Agent.
EUV
End user receives "You are not entitled to access this application or desktop" error when launching Careconnect from Desktop Icon.
Add End User to Careconnect User THXX group to resolve the issue.
Technology that may be used to provide local network and internet access to devices that are within range of one more interconnected access points.
Wi-Fi technology
This document located in Training - Helpful Documents will assist in locating an abbreviation for a hospital and prefix for a hospital's phone number.
Entity Names and Common Phone Area Codes and Prefixes
Resetting MFA for an EpicCare Link user occurs in what application and what option do you need to select to reset the MFA
Careconnect - User Security
This group assists Field Services with Configuring AirWatch for Mobile Device Management
End User Virtualization
This platform is now being used for virtual visits in several THPG clinics.
eVisit
7 Continents of the World
Asia, Africa, Europe, North America, South America, Antarctica, Australia
This template should be used to report a network outage at a THPG clinic.
No Network Connectivity- Clinic
Clear session or close the VmWare Client by right clicking on it in the system tray and selecting Quit. Re-open the Client and try opening the app.
Cannot register Symantec VIP user in VIP manager.
EUC
Basic Information
The highest mountain peak in the world
Mount Everest
Reasons for submitting an Interaction
Create Request for Customer
Status Check - Incident or Request
Wrong Number
Answer Question ( no troubleshooting)
Vendor Call
You do not do this when troubleshooting a Zebra printer not printing labels.
Do Not UnPlug the Power Cord
This group helps manage Windows print queues
EUC
Medical Record Number, CSN, DOB is considered what type of information
The correct name for the first answer
This information should be entered where in an incident
PHI
Protected Health Information
PHI Field
CEO of Texas Health Resources
Dr. Barclay Berdan
Template to report an office receiving a fax that contains patient information for a patient that isn't seen at that office.
PHI Fax Breach
Reasons for a GP Update
Software not showing in Software Center - after completed request
AD Groups recently added
After Resetting Windows Updates
Netpresenter provides messages to the end users on the Texas Domain through the use of screensaver and urgent communications for major incidents using screen pops
End User Computing
Physician _____
Customer __________ Team
Engagement
The Longest Running Sitcom on Television
It's Always Sunny in Philadelphia