Communication
This category of communication include letters, emails, patient documentation
What is written communication?
This is how teeth are counted in the United States
What is the Universal numbering system?
This specialist specializes in pediatric dentistry
What is a pedodontist?
This agency has the authority to issue state licenses
What is the board of Dental Examiners?
These are the key elements of record keeping
What are organization, consistency and completeness?
This type of insurance plan establishes a list of dentists who have a contract with the insurance company
What is Preferred Provider Organization (PPO)?
These are the four types of dental suppliers
What are
Traditional full-service
Direct sales
Online distributors
Group purchasing organizations
These are the five elements of the communication process
What are sender, message, medium or channel, receiver and feedback?
Each human has two sets of teeth
What are primary dentition and permanent dentition?
This specialist performs procedures such as a root canal
What is an endodontist?
This certification is granted by the Dental Assisting National Board
What is the certified dental assistant?
This form introduces the patient to the dental practice
What is the registration form?
This type of insurance accepts responsibility for payment of dental procedures and services for its members
What is HMO?
Consumable goods that are used in support of dental treatment
What are supplies?
This medium of communication allows you to communicate many things without the use of words
What is nonverbal communication?
These are the two arches of the mouth
What are maxillary and mandibular?
This specialist treats conditions of malocclusion
What is an orthodontist?
Moral judgments determined by a professional organization.
What are ethics?
This form alerts the dentist to drug allergies and medical conditions that the patient may have
What is the medical history?
This program is designed the costs of dental procedures and services
What is managed care?
Materials used in direct patient care including dental materials and dental therapeutics
What are products?
These are barriers to effective communication
What are semantics, jargon, credibility, preconceived ideas, culture?
These are the anterior teeth of the mouth
What are canines, central and lateral incisors?
This member of the dental healthcare team provides oral hygiene and oral prophylaxis to dental patients
What is a dental hygienist?
Method used to identify members of a profession who meet minimum standards and are qualified to perform the duties outlined in regulations and standards
What is licensure?
What are the two types of dental record keeping systems
What are paper-based and electronic health record?
These are two variations of PPO
What is Exclusive Provider Organization (EPO) and point of service?
An IMS (inventory management system) uses this system to transfer data quickly across both large and small distances. Ex. barcode, RFID
What is data communication?
These are elements of a positive telephone image
What are loudness, speed and pitch?
These are the posterior teeth of the mouth
What are molars and premolars?
This person performs multiple duties in the dental office including patient scheduling, billing, inventory, customer service
What is an administrative dental assistant?
Expressed as laws and regulations
What are legal standards?
This document serves as documentation of the recommended treatment, the risks and benefits of treatment, the likelihood of success, alternative treatment options, and the option of no treatment
What is the informed consent forms?
Patients must pay a set dollar amount toward treatment each year before the 3rd party will consider payment for additional services
What is the deductible?
Saliva ejectors, suction tips and needles are examples of
What are disposable supplies?