Workbook
Name four things you can find in the Tips tab of your Workbook.
Any four things.
What should you do if someone calls that their truck has broken down?
1) ASK THEM IF THEY ARE SAFE
2) Transfer them to your Supervisor on Shift.
Document you would use to find troubleshooting steps for a specific problem and the corresponding solution?
Quick Reference.
Which dashboard shows information for work orders started or completed for each site?
Work Orders
What dashboard would you use to check the DVIR status for a specific truck?
DVIR Survey.
Which tab in your Workbook would you use for guidance on how to use the other tabs?
Guidelines.
Which tab of the Quick Reference will you find password help information?
KG Login
Document used to show each's branch's game plan for the night. Who to call regarding customer concerns, what branch is going out at what time to perform what activity type...
Game Plan Link
Which dashboard contains all of the contracts Tovar has for each site? (activities performed, billing info, etc.)
Service Contracts
What is the dashboard used most often during an event?
Crew Status
Which tab in your Workbook would you use to find the store number for a Home Depot location?
Home Depot
Which tab of the Quick Reference will you find steps to Clear Cache for both an iPhone and an Android?
Tech issues.
Document used to communicate branch assignments, which Diga-Talk logins are taken, and any updates to note.
Shift Notes and Assignments
Which dashboard shows which sites, contracts, and activities have been uploaded for the field to access in their app?
Tovar- Game Plan
What dashboard would you use to find the site name for a specific site?
Customer Premises.
DVIR
They can check their hours worked under the Time Card Entry Dashboard in their KloudGin app.
To walk them through the steps to use it, see page 22 of the KG App- Field User document in teams.
To see dates before the current billing cycle, they will need to click the funnel at the top right to filter for different dates.
Document you should use to show you how to check a home depot site for the field?
Home Depot Training or Quick Reference.
Which dashboard contains information about each site?
Customer Premises.
What four dashboards would you use to set up a new user in KloudGin?
Resource, List of User, Crew, Reset Password.
Per instructions found in your workbook, what is an important detail to check regarding your workbook at the beginning of your shift?
Make sure it is on AutoSave- Top left corner
What is a very important last step to do after logging into KloudGin with a caller's username and password on your phone's app to help them troubleshoot?
Log out and CLEAR CACHE or else their app will continue to pull your location instead of theirs.
Document you should use to guide the field through using the KloudGin app?
KG App- Field User
Which dashboard shows completed shift information or only shows current shift information after midnight?
Crew Shift Time Logs
Which dashboards would you use to verify if a user's location is showing as within a site's Geofence?