General-purpose
What company do you work for? Are you a third party?
What is NAVEX and Yes?
Is this call traced or taped?
What is no, calls are not traced taped, or recorded, and if your company allows, you may submit the report anonymously?
You agree with me right?
What is: By calling the hotline, you have certainly taken the right steps to have your concerns addressed.
Can you read me the initial report?
What is yes?
Where are you located?
What is Belize?
Can I fax the screenshots over?
What is: Yes. Be sure to include a fax cover sheet with only the report key, not the password.
Are they going to know it is me?
What is: I can include a request for the company to handle the report with discretion. Would you like me to do that?
Did someone report this before?
What is: Our clients do not permit us to provide that information, it is confidential.
Can I get a copy of the report?
What is: the reports are property of your company but I can submit a note that you would like a copy of the report.
We can take a report from anyone about anything unless guidelines state otherwise.
What is true?
What is your last name?
What is: My first name is... Due to security purposes, I am not permitted to disclose that information.
If I answer that question, will it not identify me?
What is: you may decline to provide a response but I am required to ask the question?
Can I tell you something without you writing it down?
what is: For the purpose of creating an accurate report, please only provide the information that you would like me to include.
What type of info can your caller NOT retract?
What is a threat or safety issue?
How long will this take?
What is: the length of time an interview takes varies and is determined by your company, We are available 24/7 so you can call back when it is more convenient for you.
What is the purpose of this hotline?
What is WIGS??
How is My anonymity protected?
What is: Your organization has contracted NAVEX to collect information and report the details to perseon/s within your organization, who have a responsibility to honor your wish and protect your anonymity.
Can you tell me what to do?
What is: I can document any concerns that you would like to relay to the company. We have not been trained to provide advice or counsel and are not permitted to do so.
What three parts must be included when creating a new report from a closed report?
What is the date of the original report, summary/ key points of the original report, and any new notes?
Will the person i am reporting get a copy?
What is: that information is determined by your company and is not provided to us. If you have any concerns about the report being released to particular individuals, we can document that in the report.
Can I lose my job for filing this report?
What is: Our clients discourage retaliation in any form. If you feel that you have been retaliated against for filing this report, you are encouraged to call us back so we can add that to your report?
Should I remain anonymous or give my name?
What is: If you would like to provide your name and contact information, the company will be able to contact you directly about the report. If you do not feel comfortable providing your name, we can file your report anonymously if your company allows. In that case, we would refer to you as “the caller” throughout the report, and we will not disclose your gender. We will exchange a report key and password at the end of the call that will allow you to follow-up on the report.
Let me run this by you and you tell me if I should file a report.
What is: Before you continue, I can document your concerns or questions, we are not trained to give advice or counsel and are not permitted to do so.
What do you mean the company doesn't have any questions for me?!
What is: Our records indicate that we have not received a follow-up response. We can generate a follow-up report indicating that you are still interested in getting a response.
When can I call back?
What is: The length of time an investigation takes varies and is determined by your company. That information is not available to us.