Cybersource
General decline of the card.
What is Reason Code 203
Solving an issue the first time a customer contacts us.
What is FCR
What you would do if a customer has received a defective item and has not worn it.
What is waive return fee and send label
This brand has evolved from a local factory to a global brand in the suburbs of Boston
What is Saucony
Purchase order type used for ecom orders
What is NORP
Orders paid with these payment methods show up
What is ApplePay and Credit/Debit cards
You should ask customers to take your survey so that this is above 85%
What is CSAT
What you are not to do if a customer received a damaged or wrong item
What is set up an exchange
This brand set out to find a solution for sore feet
What is Hush Puppies
Size that is used when we use the Misc style number
What is the size 9M
Orders will disappear after this amount of time passes
What is 6 months
How many contacts turn into sales
What is conversion rate
Transferring a call without speaking to the rep
What is cold transfer
Prokeds was originally designed for this specific sport
What is basketball
Code for Canada Express shipping with FedEx
What is VIA 1126
Issue that causes the address to change
What is the $billtostreet error
Average contacts you should get a month
What is 60
Educating but assisting
What is One Time Courtesy
This brand was founded in 1916
What is Keds
Code that means pricing is missing
What is Y001
Last 4 digits of the card
What is account suffix
Given every month and must be over 85%
What are QA's
Taking this over the phone can lead to termination
What is card information
Sperrys Wave-Siping tread design was inspired by this
What is a dogs paw pad
Section used to locate what country something is made in
What is Display Material(MM03)