Policies and Procedures
How much PTO does a full time staff that has been with the company for 1 year accrual each month?
1.5 Days
What is the emergency drill that requires immediate evacuation of the building?
Red bird (fire or bomb threat)
True or False
Documentation should be completed pm the day that service has been delivered.
True
However WOW's policy states documentation must be completed within 24 hrs.
Who is Vincent B.'s support coordinator?
Darlena Maxwell
I coordinate all of the safety drills and ensure that the facility is safe for all. Who am I?
Aubrey
Safety Coordinator
When should you submit time off request?
At least 10 days before needed time off. If an emergency you should notify leadership as soon as possible.
What code would we call for a medical emergency?
Code Blue
True or False
Documentation should include the persons response to services and opportunities for choice.
True
Macy D. has a medical condition. What is it?
Heart Valve Defect
I am responsible for the upkeep and maintenance for all of the vehicles. Who am I?
Bryan
Transportation Coordinator
Per our policy, WOW staff is not able to handle any aspect of a person's medication. True or False
True
We receive an alert that there is severe weather in the area. What is the emergency code we would use to alert staff and team members?
Sky watch
What is a WOW moment?
Documentation of something awesome that happened during the course of the day. That is out of the ordinary.
What medication is Arniqua allergic to?
Penicillin
It is my job to ensure that they day goes smoothly and that managers have the what they need to facilitate activities. Who am I
Cheryl
Logistics Manager
Per WOW's policy it is not acceptable to wear leggins or spandex to work. True or False
True However, this policy is currently under review by leadership.
What is Blackbird Alert?
Power Failure.
Why do we document?
Documentation shows how we are providing services in order to get paid.
Rozier C is on a special diet. What is it?
Low sodium diet
I oversee all of operations including supervising staff, administration of programs and provide technology support. Who am I?
David
General Manager
How many days off can you use in the event of the death of an immediate family member?
Three days maximum
If there is a page for DR. Armstrong to the Sun room you should immediately leave your team and report to the sunroom. True or False
False If you are working with a team you should remain with your team and listen for further instruction. Any staff not working directly with a team would report to the area
A team member tells you that they went to the doctor and that they have a new medication. What should you do?
Complete an observation report with as much information that you have.
This will alert QA Director to contact the family/caregiver to get more information.
What is Jori's choice goal?
Make a purchase up to $5 when out in the community.
I am responsible for maintaining the individual and staff records. I also do billing for all programs and provide support to both QA and HR. Who am I?
Tina Billing and Records Manager