Fudge
All groups: Sell us a slice of fudge
Manager discuss which had the best response.
How much Ice Cream goes into a quart? (in lbs)
1.94 lbs
What should you offer everyone who comes to chocolates area?
Heritage chocolate sample and 10 lbs bar
What do you do if you are not able to work your shift?
Find someone to cover it, call the store, speak to the manager on duty, confirm that "Name" can work your shift. Then instruct "Name" to call and confirm they will work it if the MOD approves it.
When you call out or have an unexcused absence, how does it effect your team?
It leaves them short handed, doing more work then they need to, pushes the time they could be out later and later, and causes more strain on your team then needed.
Which slice on the buy 2 get 1 special is the "free" slice? The lowest price, middle price, or most expensive?
the lowest price
What is the proper procedure for filling out the opening and closing checklist
What item should be sold first to last with ordinal dates of: 296, 269, 213
213, 269, 296
Can anyone under the age of 18 work a shift that someone over the age of 18 is scheduled without proper approval?
No
What do you do, no matter where you are, when someone enters the building?
Welcome them and offer a sample
What is the shelf life of a properly made fudge, how do we conduct a quality check on the fudge?
7 days, and is tested by performing the "pinch" test.
What is the butter fat in our Ice Cream?
14%
What truffle is not on the floor and can only be purchased in the case?
Peppermint
What do you need to do between weighing an item with the scale on the POS?
You are running late, what do you do?
Call and talk to a manger
Why is our fudge called Mackinac Island fudge?
Don and Katy Kilwin purchased a marble table in 1948 and began handcrafting, hand paddled, and hand loafed fudge on this marble table.
Are the sorbetos dairy free?
They are not made with dairy, however since we are a shared surface facility we can not say they are dairy free.
What percent is the milk and dark chocolate?
51% and 34%
How should each station look at the end of the day? 4 part
1. Checklist complete
2. Clean
3. Clutter free. (nothing on the counters)
4. Set up for success for the next day.
You just arrive at work, you still need to go downstairs, put your bag away, your jacket, etc etc. When is it an acceptable time to clock in?
When you are ready to work. Not a moment earlier. We clock in always right on the scheduled in time and ready to start helping everyone.
How should the fudge case be presented at all times? 4 items need to answer this question
The trays should be straight and uniform, free from crumbs, unwrapped on opening, and most popular flavor closest to the register.
What are the sweeteners in the NSA Carmel ripple?
Sorbitol and Maltitol
What is our élite delicate chocolate? (not top sellers)
Truffles
As someone approaches your counter, they state they want to ship there items. Describe the process of shipping from start to finish. (Every group)
Discuss and management decides who answered it properly
Name 2 things that you do at the beginning when a customer walks in, and when they walk out.
1. Warm Greeting
2. Offer a sample
3. Taste of kilwins
4. Ask them to come back