PCO
What star rating must a customer have to be eligible for a PCO offer?
4 - 5 star
How much of a discount does a PLA get the customer?
$10
What channels are in the Heartland pack and how much is it?
Baby tv, Discovery Family, Game Show Network, All 3 hallmark Channels, OWN, Pixl, RFD, Ride, Cowboy channel, UP
$6
Customer has AT120 wants a lower bill but doesn't want to lose their channels. What package would you offer and what commit with it?
Fox news/Animal Planet/Locals/DIY
Smart pack with a PLA
Customer called into cancel, you mentioned that they have an ETF. Customer disputes this ETF, as you go through the call and make offers the call drops. What do you do?
Setup FDD (Future Dated Disco) for the next day.
What must a customer have to get an additional $5 monthly savings w/ the PCO offer?
Ebill and Autopay must be active on the account.
What star status do you have to be to get a PLA?
3, 4, 5
What channels are in the News pack and whats the rate on it?
BBC WORLD NEWS, BLOOMBERG, CNBC, FOX BUSINESS, FOX NEWS, MSNBC, WEATHER
$10
Customer has AT200 wants a lower bill but doesn't want to lose their channels. What package would you offer and what commit with it?
Locals/TCM/DISNEY JR/NICK JR/DIY/HALLMARK (185 ONLY)/HIST/DISCOVERY/AE/HGTV/OWN
Flex pack with Kids pack and Heartland and a PLO
customer has 4tvs currently in 2 vip722 receivers and paying $15 for one and $7 for the other. What DIU would you offer, how much would it change their bill and what could you do to lower that bill?
Hopper, 3 joeys
$36 total equipment now making it $14 increase
offer right size with a commitment (plo/PCO)
You right size a 4 star CX, with 1 Hopper and 1 Joey, from AT200 to the Flex Pk with locals. What is the best offer to put on the CX account?
PLA
What packages must the customer have to get a PLA?
Smart Pk, Flex, At120, At120+, At200, At250
What add on packs can you add to the welcome pack?
Outdoor, and Heartland (starz encore is not an add on but can go to it)
Customer has Americas Everything wants a lower bill but doesn't want to lose their channels. What package would you offer and what commit with it?
WESTERNS/SHOWTIME/STARZ/SMITHSONIAN/ SEC/SCIENCE/DESTINATION AMERICA/SIRIUS XM/ DIY/DISNEY JR/ GOLF CHANNEL
AT250 WITH SHOWTIME/STARZ WITH A PLO OR PCO
Customer has at250 is moving wanted to cancel but after some probing you find they are only watching some channels and mad they don't have a hopper what is this customers bill going to be with the flex pack on a plo, heartland pack, kids pack, hopper sling, and a joey?
Flex pack is $49.99
heartland $6
Kids pack $10
Equipment $22
87.99 a month
With the PCO offer, what will be the CX new monthly rate for the Hopper / Hopper 3? What will their new monthly rate be for the Hopper Duo?
$10 Hopper 3 / $5 Hopper Duo
Your customer has At250, vip 722 ($7), Vip 211($7) Dish protect $9.99 and Showtime $10. How much is the total bill before taxes with a PLA and how much is the package itself?
At250 $109.99
Total $143.98
What package/add-on/premium is it that has the Western channel customers love? Hint its on channel 342.
Starz Encore
Customer has welcome pack, doesn't watch their locals wants more programming or will cancel but doesn't want to spend more. What package would you offer and what commit with it?
Flex pack with no locals and a plo
Customer has at120 and wanted to cancel but after some probing you find they are missing channels after a recent right size from at200 and the customer is currently in a PCO they just accepted. How much is their package if they go back to AT200?
$94.99 without Eautopay
$89.99 with Eautopay
Customer has a DHA offer that just ended and is paying $94.99 for At120, (No Eautopay) Hopper duo $10, Joey $7, Dish protect $9.99. What is their new rate with PCO before taxes? How much is the package and DVR itself?
$101.98 + tax
$79.99 - AT120
$5.00 - Hopp Duo
$7.00 - Joey
$9.99 - DPS
Customer just right sized to Flex pack w/ locals + Heartland pack & Variety pack, has a Hopp3-$15 what is the PLA rate for the package and total before taxes?
Flex pack $54.99
Total $81.99
What is the perk channel of the Multi-sport for a customer who cares about fantasy football or watching many football games?
NFL Redzone
Customer wants to right size from At250 but doesnt want to lose must have channels. What package would you select based on their needs to save them the most money?
Big ten/History/Discovery/Hallmark/AE/tbs/TCM
Paramount/locals
Flex pack with Regional action pack or At200
Customer accepts a $40x12 offer from you, where do you go to add the offer and what do you do after adding it?
Plans tab>Services>offers>Credit
Go through IVR