CVN Model and Basics
What are CVN's core values?
Integrity, community, and excellence
What is the CVN goal for clinician utilization?
65%
What are some outreach guidelines? (name at least two)
Connect to the community, forming partnerships, building partnerships, community presence, quality of care, and capacity and commitment to serve local veterans and their families
Name at least two data systems used to review monthly clinic metrics.
EHR, Python, and Smartsheet (is all I know)
What is the name of our online learning management system?
Relias Learning
Name three things clinic leadership ensures.
Timely service delivery, routine and accurate data collection & analysis, accreditation & compliance, clinic optimization, QA & patient satisfaction, cost efficiency, supports for sustainment strategy, community visibility, active part. in CVN-mandated meetings/events/act., conduit for CVN comm & culture.
Name any three of the measurements used to screen for eligibility at intake
PHQ-9, GAD 7, PC-PTSD, AUDIT-C, CAGE-AID, CSSRS Recent, and CIS-P
What is an example of a local "champion" or advocate?
o Local leaders of community foundations, community organizations, or veteran service organizations, especially those with a long history in the community
o Former clinic clients (after a clinic has experience operating in the community)
o Local religious leaders o City officials (e.g., mayor, local police chief)
o Former high-ranking military officials
o Business leaders
What does VA CCN stand for?
Veterans Administration's Community Care Network
A resource for all Cohen Clinics staff across all business lines to find resources and information relevant to all aspects of clinic operations.
A scientific and measurement-based approach
What is Evidence-based practices
Name the three trainings required for all staff members
CVN Onboarding, Military Culture Competence (MCC), and Operation SAVE
Name three of the five recommended actions to help the clinic build relationships.
• Establish an effective partnership with the Department of Veterans Affairs
• Establish effective partnerships with military agencies responsible for the health and welfare of military families
• Hire for local connections and/or military experience
• Build relationships with leaders of top prospective referral partners
• Engage frontline staff of non-profit referral partners
Shared learning forums gathered for any purpose related to improving patient care.
What is Safe Tables
What is the length of treatment?
12-15 sessions
3-4 months
Short-term treatment utilizing approved EBP's
In CVN's mission and vision, we seek to improve the quality of life for who? and ensure that they obtain what?
"Veterans, including National Guard, Reserves, AD, and their families."
"Access to high-quality care" that enables them to lead fulfilling and productive lives.
What does the treatment workflow/process look like for a client after they call in?
Referral Screen- assess for appropriateness
BPSA
Clinical treatment- to include Case Management and Medication Management if needed
Discharge-
Follow-up/Post Discharge
What is the name of our newsletter?
The Wave
What are the two third-party administrators that CVN is billing client's through?
TriWest and Optum and also the TRICARE program via Humana and Health Net
True or false. Case management services can be provided prior to starting treatment?
True
An essential component to providing high-quality care to veterans and military families that all staff members are expected to know, or learn...
What is military cultural competence
What does the workflow look like when someone is considered "High Risk" from referral to discharge?
New Referral: Complete CSSRS Screnner-Recent, safety plan, expediate follow-up, and document.
BPSA: Complete CSSRS Lifetime/Recent, re-evaluate risk with CSSRS Since Last Visit, update Safety Plan monthly.
At discharge: Complete CSSRS Screener Since Last Visit, update Safety Plan
Who is our clinic communicator?
Hope Phifer :-)
A peer review is a mechanism to... (identify at least three)
• Assure that documentation of clinical information is appropriate and accurate
• Identify concerns in mental health management or utilization
• Determine the effectiveness and efficiency of clinical processes
• Identify opportunities for improvement
• Review outcomes related to expectations
• Take action to improve performance
Name all of the required clinic staff titles
Clinic director, clinician, lead clinician, prescribing provider, case manager, intake coordinator, outreach manager, clinic communicator, data manager, office manager, and office assistant/receptionist.