Chapter 9
Chapter 10
Chapter 11
Chapter 12
Final Jeopardy
100

Which of the following statements about sexual harassment is true?

A. A hostile work environment is characterized by a tangible economic harm.
B. A person feels must acquiesce to a sexual proposition is Quid Pro Quo
C. The co. cannot be sued for sexual harassment if managers did not know.
D. Uninvited hugging or patting someone is not considered sexual harassment.


B. A person feels must acquiesce to a sexual proposition is Quid Pro Quo

100

The window of opportunity to capitalize on an innovation is very narrow, so businesses with new ideas should

A. develop customer-centric marketing that is enhanced with AI.
B. move quickly so that competitors do not swoop in and pass them by.
C. conserve their resources and hope they can survive disruptive innovation.
D. partner with offshore suppliers to reduce labor costs.


B. move quickly so that competitors do not swoop in and pass them by.
100

The self-management dimension of emotional intelligence is described as

A. the ability to communicate clearly and convincingly.
B. showing you care and you understand how your actions affect others.
C. the ability to control your emotions and act with honesty and integrity.
D. reading your own emotions and gauging your moods accurately


C. the ability to control your emotions and act with honesty and integrity.
100

The manager, just informed her sales team all sales in March will earn an extra 5 percent commission. This is an

A. intrinsic reward.
B. extrinsic reward.
C. physiological need.
D. high need for power.


B. extrinsic reward.
200

________ entails posting information about job vacancies and qualifications in places where employees can see them.

A. Internal recruiting
B. Selection
C. External recruiting
D. Employment testing


A. Internal recruiting
200

Fear of failure, peer pressure, and personality conflicts are examples of

A. causes of resistance to change.
B. innovation systems.
C. reasons employees resist change.
D. non-reinforcing reward systems.


C. reasons employees resist change.
200

The statement “I really don’t like that Randall got angry in the meeting” reflects the _______ component of an attitude.

A. behavioral
B. affective
C. cognitive
D. perceptual


B. affective
200

According to Herzberg, which of the following is an example of a hygiene factor?

A. interpersonal relationships
B. responsibility
C. advancement
D. the work itself


A. interpersonal relationships
300

A(n) ___ interview is susceptible to legal attack because some questions may infringe on non-job-related matters.

A. situational
B. pre-employment
C. behavioral-description
D. unstructured


D. unstructured

300

During Lewin’s refreezing stage, managers should

A. encourage and reinforce the desired change in the employees.
B. provide benchmarking results and mentoring.
C. give employees the tools for change.
D. make employees dissatisfied with the present way of doing things.


A. encourage and reinforce the desired change in the employees.
300

Two workers got in a fight. The HR manager wants investigate. Policy says they must be fired. The manager experiences

A. cognitive dissonance.
B. causal attribution.
C. perceptual distortion.
D. explicit biases.


A. cognitive dissonance.
300

Which of these statements describes equity theory?

A. Directing attention toward goals is the best way to improve performance.
B. Employees are motivated by the chance to give opinions about work policies.
C. Workers consider their own outcomes in comparison with those of others.
D. Directing attention toward goals is the best way to improve performance.


C. Workers consider their own outcomes in comparison with those of others.
400

Which of the following is a good suggestion for managers when conducting interviews?

A. Ask about the candidate’s family to show personal interest.
B. Plan which questions you want to ask, and ask them to every interviewee.
C. Do lots of the talking to make sure you share enough about the company.
D. Ask questions to get the most straightforward answers from the candidate.


B. Plan which questions you want to ask, and ask them to every interviewee.
400

Which of the following is an example of a proactive change?

A. Mirabel’s staff is unhappy about the hours they worked so several quit.
B. Mirabel implements an improved bonus incentive structure for her staff
C. Mirabel sends a product nearing its launch date back to the drawing board.
D. Mirabel constantly “putting out fires" responding to crises in her group.


B. Mirabel implements an improved bonus incentive structure for her staff
400

________ can cause managers to make mistakes and errors that harm the organization or employees.

A. External locus of control
B. Cognitive dissonance
C. Affective attitudes
D. Distortions in perception


D. Distortions in perception
400

When workers perceive they are being treated fairly on the job, they are most likely to

A. pass up promotional opportunities.
B. be a whistle-blower.
C. support organizational change.
D. show improved safety practices.


C. support organizational change.
500

Because it is hard to fire employees, ________ is widely held as one of the most important HR practices to do well.

A. recruiting
B. interviewing
C. selection
D. performance management


C. selection
500

As an OD consultant, Mika is designing a survey of employee attitudes. Mika is conducting the ________ stage of OD.

A. evaluation
B. intervention
C. diagnosis
D. feedback


C. diagnosis
500

A manager wants to hire a Japanese American because he thinks Asians are better at math. This is _____.

A. implicit bias
B. recency effect
C. stereotyping
D. halo effect


C. stereotyping
500

Which theory says people choose how to work toward something based on whether that work will lead to desired rewards?

A. reinforcement
B. equity
C. goal-setting
D. expectancy


D. expectancy
600

________ is the purpose of strategic human resource management.

A. Enabling effective implementation of corporate strategies
B. Formulating progressive policies and procedures
C. Informing the grand strategy
D. Maintaining a stable workforce for minimum expense


A. Enabling effective implementation of corporate strategies
600

Which of the following is an example of multiple OD interventions?

A. goal setting, training, and job design.
B. ensures all the top managers are committed to change.
C. applies an intervention that worked in India to a French firm.
D. sets short-term and long-term goals for positive change.


A. goal setting, training, and job design.
600

Ali doesn’t like her boss and is not happy with the tasks she’s been assigned and the hours she’s working. She has low

A. organizational commitment.
B. job satisfaction.
C. employee engagement.
D. job performance.


B. job satisfaction.
600

When using goal-setting theory to motivate employees, managers should

A. set goals that are easily achievable.
B. help workers understand and accept the goals.
C. set general goals that are emotionally appealing.
D. hold employees responsible for getting feedback.


B. help workers understand and accept the goals.
700

________ appraisals are subject to validity problems due to evaluator bias.

A. 360-degree
B. Trait
C. Objective
D. Behavioral


B. Trait
700

What kind of innovation improves the efficiency of a company’s cross-functional teams?

A. disruptive
B. product
C. reactive
D. process


D. process
700

Hiring for fit, providing quality onboarding, and offering great benefits are ways that companies can

A. decrease turnover.
B. decrease job performance.
C. increase counterproductive work behaviors.
D. increase explicit bias.


A. decrease turnover.
700

Motivating workers through ________ relies on the workers desiring personal growth and having the necessary skills.

A. job design
B. task identity
C. task variety
D. job enlargement


A. job design
800

Performance feedback is most effective when it

A. describes an employee’s traits.
B. is delivered twice each year.
C. clarifies the employee’s weaknesses.

D. is focused on future performance.

D. is focused on future performance.

800

Change programs are more successful when

A. they are fully focused on a single intervention.
B. they are oriented toward achieving both short-term and long-term results.
C. frontline employees, but not necessarily managers, are committed.
D. interventions that worked in other cultures are blindly applied.


B. they are oriented toward achieving both short-term and long-term results.
800

When trying a case, lawyers call their strongest witness last due to jurors being prone to

A. the recency effect.
B. causal attribution error.
C. the halo effect.
D. stereotyping.


A. the recency effect.
800

According to Maslow, the need for status, reputation, and recognition is part of a person’s ________ needs.

A. esteem
B. love
C. self-actualization
D. safety


A. esteem
900

The risk of “wrongful termination” lawsuits is reduced with careful

A. discussion at the time of dismissal.
B. training and development.
C. documentation.
D. coaching.


C. documentation.
900

Despite the increase of automation, which jobs are on the rise?

A. bookkeeping jobs
B. data work jobs
C. knowledge work jobs
D. clerical jobs


C. knowledge work jobs
900

Employees with an ________ locus of control are likely to believe they have no say in the raise they receive.

A. internal
B. innovative
C. absent
D. external


D. external
900

Levi increased his salary by earning a master’s degree in education. Levi’s increased salary is an example of

A. a bonus.
B. pay for performance.
C. profit sharing.
D. pay for knowledge.


D. pay for knowledge.
1000

The great majority of union workers work in

A. the private sector.
B. transportation and warehousing.
C. the public sector.
D. utilities.


C. the public sector.
1000

Which soft skill, rated as one of the most demanded for today’s workers, entails engaging many areas of the brain?

A. creativity
B. problem solving
C. mindfulness
D. curiosity


A. creativity
1000

Boring, tedious jobs generally reduce people’s perceptions of their

A. emotional stability.
B. self-efficacy.
C. learned helplessness.
D. self-esteem.


B. self-efficacy.
1000

When using goal-setting theory to motivate employees, managers should

A. help workers understand and accept the goals.

B. set goals that are easily achievable.

C. set general goals that are emotionally appealing.

D. hold employees responsible for getting feedback.

A. help workers understand and accept the goals.

1000

These Kahoots have been

A. Fun
B. Hard
C. Inspirational
D. a PITA


D. a PITA