ACP
When will an eligible ACP customer receive their first credit?
What is one billing cycle.
What does NBX stand for?
Next Best Action
FLEX is the NBX recommendation. What does the Flex discussion sound like?
What is "present Flex as an expert"
Where does the customer go to complete Xfinity’s Affordable Connectivity enrollment form?
What is xfinity.com/acp
Where can you find NBX recommendations?
What is " In Einstein- Above notes and below actions"
ACP Likely is the NBX recommendation. What does the ACP discussion sound like?
What is "present ACP as an expert"
When would the ACP Benefit apply to Xfinity Mobile Customers?
What is when the qualified internet service cost is less than the ACP credit amount.
When should NBX recommendations be looked at?
What is ALWAYS (discuss what's relevant)
Xfinity mobile is the NBX recommendation. What does the Xfinity Mobile discussion sound like?
What is "present Xfinity Mobile as an expert"
What is the first step for checking to see if a customer qualifies for ACP?
What is The National Verifier.
This is another option when discussing NBX recommendations.
What is "Sharable docs with the customer"
xFi Complete is the NBX recommendation. What does the xFi Complete discussion sound like?
What is "present xFi Complete as an expert"
If your customer has a $40 internet bill, how much of the ACP credit goes toward the Xfinity mobile bill?
What is $0.
This indicates the NBX Recommendation was incorporated into the conversation.
What is "checking discussed" for NBX.
What is the new upgrade option for Internet Essentials?
What is Internet Essentials +