General
How many minutes after phasing should I post a transfer?
15 minutes
What is the tool in MCA called where you can check the Delivery status of the users emails?
Delivery Search
True or False: Anyone in the account can update the nameservers.
FALSE
Before Cirrus & Work From Home, what was our location called?
The GRID
Under what tab can the user create and schedule difference services?
Appointments
What would be the best way to get deleted contacts back into the account?
Use the hosted sign up form
If a user is coming in because their emails are not sending. What is one of the first things you should check?
Authentication
What are the current SPD and CSR goals for production?
20 Solves per day, 90% CSR
True or false: You can unarchive contacts by importing them as 'subscribed'
True
Under what tab in your Account Settings can you find the API keys option?
Extras
True or false: We use both DKIM and SPF records to authenticate domains.
FALSE: We only use DKIM
What percent should agents be meeting for chat acceptance?
90%
True or False: It is okay to share a UID with a user.
True
True or False: A template created with the NUNI builder can be used with the NEO builder.
False
How long must a user wait before they can transfer a domain purchased in Mailchimp?
60 days
What type of credit should be applied if the user is on a Legacy plan.
Monthly Plan (L)
What types of campaigns are best to test audience engagement?
A/B Testing Campaigns
Is there a way to allow a user to enter a Journey multiple times? If so, how?
Yes, go into the Journey settings and enable the setting that allows contact to repeat journey.
A user is authenticating with GoDaddy, but they're having trouble. What is wrong with their DKIM record listed: k2._domainkey.pottedplanter.com
Go Daddy already adds the .domainname.com, so they need to remove .pottedplanter.com and reauthenticate.
According to Roni Baida's most recent email in your Mailchimp inbox, what did he mention was listed under "Sunset"?
Shoppable Landing Pages