Tax
What you may hire to get from one place to another in a large city.
What is a Taxi?
The Private Investigator Perry used regularly.
Who is Paul Drake?
The product that allows a customer to call in and talk to an expert as often as they choose for 12 months.
What is TurboTax Live?
The metric that upper management is most considered about from survey results because it tells the company whether or not the customer would recommend the company's service.
What is NPS or Net Promoter Score?
The rules, patterns, or processes by which we order specific words to create logical, meaningful sentences.
What is syntax?
Perry's confidential secretary.
Who is Della Street?
The product that you can use to prepare your taxes but also override amounts on the forms.
What is TurboTax Desktop?
What we call it when a return has been started but is not yet complete.
What is WIP or Work In Process?
The path on which an airplane travels from the terminal to the runway.
What is a taxiway?
Perry's formidable adversary most of the time.
Who is Hamilton Burger?
The team that supports full service by insuring that the returns routed to them are accurate before they are filed.
What is Quality Review?
The service that TurboTax Live provides to customers over the phone when we are not preparing their returns.
What is DIWM (Do It With Me) or AYG (As You Go)?