Barriers to Communication
This is the term for what words mean.
Semantics
Process of sending and receiving information by talk, gestures, or writing.
Communication
A document that describes a company's purpose and key objectives to its team and owners.
Mission Statement
When making cheddar biscuits, what makes the biscuits flakier?
Folding the dough onto itself
What is the first step to effective listening?
Preparing to listen
Buzzwords, technical language, and slang words.
Jargon
These are the two types of communication.
Verbal and Nonverbal.
A document that defines the company's purpose and values to employees and customers.
Vision Statement
What was the main ingredient in chocolate cake?
Cocoa Powder
What is the first thing you should do when answering the phone for a business?
State the name of the organization
Any sound that interferes with clear reception.
Noise
Information that has already happened.
Historical Information
Mission statements and vision statements are examples of what type of communication?
Organizational Communication
What are two main ingredients of buttercream frosting?
Butter and Powdered Sugar
In a written document, the component that introduces the writer and his or her subject to the audience.
Introduction
In this country, people greet each other with a firm handshake.
United States
Information about something that needs to happen.
Action-required Information
Any two-way communication that has immediate feedback.
Interpersonal Communication
What are the two leaveners used in cakes?
Baking Powder and Baking Soda
What types of written messages are appropriate in the workplace? (There are 5)
Memos, Faxes, Emails, Letters, and Reports
In this country, avoid body contact and pointing with the index finger.
China
The communication process has five parts:
The act of identifying with the feelings, thoughts, and attitudes of another person.
Empathy
What is the main ingredient in rice krispy treats?
Marshmallows
In a written document, the component that summarizes and closes the message.
Conclusion