What's next?
A user is coming into support because they are having issues with their campaigns loading, platform is going slow, etc. When checking, we aren't able to replicate. What would you advise?
Local Browser Troubleshooting
A Spam Filter cannot cause high open rates?
False
What is a default merge tag?
Used to replace the information pulled by merge tags into campaigns when a user does not have said information in their account. For example, let's say that a user has their default merge tag set to "Customer." If a customer did not have a First name in their account, the phrase "Hey *|FNAME|*" would appear as "Hey Customer"
Can the manager of the account recover a deleted campaign?
No. Only owner/admin
A user comes in because they have already authenticated their domain, but are still having issues sending. Upon investigation, you see that they provide examples from a specific domain. What should you advise?
Allowlisting
A user can view the reasons why their emails have bounced in their reports.
True: up to 30 days
What would you advise if a user has met their audience limit, wants more, but they don't want to upgrade.
Combine audiences and use groups.
Timewarp Editor
A user comes in because they aren't getting orders or contacts from their store to Mailchimp. Name 2 of the 3 things you should do before you reach out to a TA?
1. Turn on the API watcher
2. Ask for an example of what is not coming over
3. Search the Wiki for the integration
ReCAPTCHAs do not prevent spambot signups.
False
How would a user share a campaign with another user?
Save as a template > Go to templates > Drop down box > Share
A user comes in because they have an abandoned cart that is not sending out to their users. What are the first things you should check?
1. Check if they are authenticated
2. Create an example and see if it comes over via the API watcher
3. Check to see if the Store ID is listed in MCA > Automation Info > Event
4: Make sure that their Billing page is separate from their Check out page. If the billing page is on the same page, it can cause problems.
If a contact does not "display images" in their email provider (yahoo), that will affect open rates.
True
How would a User go by preventing their own emails landing in the "Promotions" folder?
Where in MCA can you find the Store ID for an integration?
Ecommerce > Summary > Store ID column
A user comes into chat with Grey Borders all around their content blocks. What would you advise they look for? Clue: Search for Dem Borders in slack
Check for hidden code in campaign in each content block. Will look like this:
<style type="text/css"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> </style>
A users third party form will override Mailchimps form settings.
True: if they have double opt in turned on, it will override our settings.
When you get an RSS chat, name one thing you should be doing first. BONUS: What is the website to validate the feed?
1. Check if feed is validated
2. Check Pubdates
3. Check Schedule
Bonus: W3C
According to Roni Baida's email from 4/26, what text option was added to the NUNI builder?
Justified